askhr adv isorMedtronic

Careers that Change Lives
Bold thinking. Bolder actions. We are Medtronic.
Together, we will change healthcare worldwide. Join us in our Mission to alleviate pain, restore health and extend life worldwide. Let's work together to address the universal healthcare needs and improve patients' lives, optimize costs and efficiencies, and expand global access. Together, we can make a real difference in the global disparity in care. By providing quality care at the lowest possible cost, we will succeed as a company, and take the future of healthcare Further, Together.
At AskHR in Medtronic, our goal is to provide a best-in-class employee experience, providing a standard level of care to our customers and drive operational excellence. We are the first point of contact for employees and managers to receive solutions and answers to their HR related questions and manage a Hire to Retire HR processes whilst collaborating with various team within and outside HR function. The APAC ASK HR center supports 14 countries in APAC and supports 7 key languages: English, Thai, Vietnamese, Korean, Japanese, Bahasa, Mandarin.
A Day in the Life
This is an exciting time to join the APAC ASK HR Team as we embark on a HRSS transformation journey.
In this role, you will have the opportunity to work with regional and global members of the ASK HR centers, HR Centers of Expertise and HR Business Partners to ensure consistent interpretation and guidance are given to employees and managers in relation to HR Programs & policies, HR applications and other HR services. As the first point of contact, you will ensure that you provide a professional, consistent and efficient manner of handling the case and use applicable consultation of simple to complex cases whilst providing the appropriate solution/response.
You are encouraged to proactively learn and support the adoption of Lean culture. You will be coach to identify, resolve and/or escalate as appropriate problems that arise using A3 DMAIC process to identify root cause of issues and implement solutions. You are encouraged to gain in-depth understanding of processes and can correlate policies, legislations and tools into your day to day operational activities.
Be curious, ask why, find the how, consult and you'll find that you are learning through finding solutions to problems.
Key responsibilities:
Manage enquiries using ServiceNow case management tool, evaluate and understand the case, resolved at first point of contact and/or escalate the queries with a customer centric approach.
You will build strong collaboration with HR COE and HRBP on ensuring alignment and consistency of response. ONE Voice in HR
Provide support to all employees across APAC on matters related to policies, HR Systems, HR Portal and support the drive to Employee Self-Service and Manager Self-Service
Provide transactional support, reporting requirements and administrative tasks such as Verification of Employment, Business Visa letters etc.
Actively identifies knowledge gap, work with team and HR COE to build knowledge article enabling consistent and easily accessible information for better service delivery
Timely escalation of employee issues/concerns and feedback which enables HR to capture the Voice of the Customer
You will adhere to our operational excellence standards and provide best in class HR Service Delivery Catalogue
You will have ownership for excellent end-end to handling of the case
Handle cases and data with accuracy, care, sensitivity and with utmost confidentiality
Perform administrative task and documentation within the scope ASK HR Service Delivery Catalogue
You can work in ambiguous situation where the task at hand may not be clear but with guidance and working together as a team, you take ownership and/or contribute to making things better
You will contribute on building the knowledge-based article and other centralized information (i.e. FAQ)
Must Have: Minimum Requirements
Minimum of 2 years of relevant experience
Nice to Have
1-3 years of relevant experience
Must be fluent in English both written and verbal communication
Bachelor's Degree in Human Resources or any other discipline
Experience working in an HR Shared Services environment
Experience in using these tools will be helpful but we will also provide training: ServiceNow Case Management, Workday and Taleo.
About Medtronic
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let's work together to address universal healthcare needs and improve patients' lives. Help us shape the future.
Physical Job Requirements
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.
Additional Information
Posting Date: Aug 31, 2022
Travel: No
Medtronic

Taguig City, Metro Manila
Permanent
Full-time