apps support Analyst 1 - phl - c09 (r22004269)Citigroup

The Apps Support Analyst 1 is a trainee professional role. Requires a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Makes evaluative judgements based on the analysis of factual information. They are expected to resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own job.
Responsibilities:
The Applications Support Analyst is responsible having good understanding of apps support procedures and concepts and basic knowledge of other technical areas to maintain and enhance existing applications and their operating environments.
Analyzes existing system logic and recommends enhancements or fixes.
Conducts fact finding and documents requirements.
Partners with appropriate development and production support areas.
Applies good understanding of how the team interacts with others in accomplishing the objectives of the area.
Assesses the applicability of previous or similar experiences and evaluates options under circumstances not covered by procedures.
Has limited but direct impact on the business through quality of activities provided; area of impact is limited to the job holder.
Exchanges ideas and information in a concise and logical manner.
Performs other duties and functions as assigned
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
Basic level experience in an Apps Support role (combination of education/experience).
Basic knowledge or interest about apps support procedures, concepts and of other technical areas.
Participation in some process improvements.
Previous experience or interest in standardization of procedures and practices.
Analytical and troubleshooting skills.
Knowledge in banking applications and server infrastructure
Basic knowledge of Operating Systems
Good interpersonal and communication skills, great teammate
Education:
Bachelor's/University degree or equivalent experience
Genesis Data Flow Operations support group is responsible for the on-boarding of feeds into the warehouse, monitoring of data arrival, data sanity checks, artifact maintenance and subscription delivery. The role requires exceptional organizational and communication technique combined with broad analytical skills. Experience with large data analysis and financial industry is preferred. Excellent customer service orientation is required.
Timely identification, communication, and escalation of inbound/outbound processing failures/rejects/exceptions to the relevant resolving team
Perform maintenance activities on management of data records (groupings or individual), hierarchies, reference tables, new dimensions and operational tools (such as calendars)
Track all user inquiries via Citi MarketPlace, ServiceNow or related tracking systems. Ensure that tickets are fulfilled/addressed within the service level agreements; and timely updates communicated to the business user.
For source data incidents assigned to the team, analyze, investigate and work with source resolver groups to identify root cause, validate completeness and accuracy of the issues; and redirect/ escalate issues to the relevant resolving team
Provide SME support on Genesis process areas for Genesis data acquisition, maintenance and subscription process requirements
Regularly maintain all user process documentation and guides.
Provide relevant training, guidance to colleagues to improve skills in the team.
Other tasks assigned relevant to the process and in compliance of bank policies, international or local rules and regulations.
Job Family Group: Technology
Job Family: Applications Support
Time Type: Full time
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .
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Citigroup

Taguig City, Metro Manila
Permanent
Full-time