apply and work on site! Customer Service Representative - csr bpo | tarlacSutherland

You are joining Sutherland, a global business transformation company offering an integrated set of back-office and customer service support services.
One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.
As a Customer Service Associate, you are tasked to deliver customer service to the customers and clients via phone and e-mail.
WHAT WILL YOU DO?
• Answer inbound calls, e-mails, chats and other web interactions
• Listen to the concerns and/or needs of the consumer
• Provide accurate support, answers and resolutions to the appeal raised in a professional and confident way
• Document the process undertaken in each transaction pertaining to the problems, requests and actions
• Maintain high level of expertise in computer tools and telephone etiquette skills
• Represent the client in a professional manner
• Adhere to the defined processes and procedures and company policies
• Observe the shifting of schedules that is provided to them
• Collaborate with the Team Manager or Account Manager if any tasks are needed
• Meet or exceed minimum requirements for productivity, availability and quality requirements
• Guarantee highest quality of service is maintained to meet and/or exceed client specifications
WHAT WILL YOU GET?
• Enjoy a set of Commerce-leading benefits;
• Work from the comforts of your home! (WAH/WFH)
• Get HMO and free dependent
• Vacation and Sick Leaves that are paid and convertible
• We have sites nationwide that can be near your location
WHAT YOU NEED?
• Has a Bachelor's degree or any equivalent business experience
• Preferably in sales, marketing, customer service and/or applicable administrative experience
• NO BPO EXPERIENCE NEEDED
• Fresh Graduates are encouraged to be part of us
• Highschool graduates are welcome to apply!
• Ability to display excellent knowledge of written and verbal communication in English
• Proficient reading skills required
• Ability to present information clearly, listen well, influence and persuade
• Sufficient knowledge in computer and other technology tools (as needed)
• 25mbps wired connection
If you are a Customer Service Associate looking for a global career, do not miss this opportunity!