Application Support analystEastvantage Business Solutions Inc.

- Provide 2 nd line Incident and Request response and resolution for supported systems and applications within
defined SLA's;
- Application service monitoring including proactive and reactive event management;
- Identification, documentation and implementation of change requests, maintenance tasks and operational
process to ensure maximum uptime of systems and applications;
- Liaise with external vendor, other support teams and customers to ensure incidents are resolved in a timely
manner;
- Ensure operational documentation is maintained;
- Capacity and performance management of supported applications, including analysis and reporting;
Additional Responsibilities:
- Achieve personal KPIs at all times;
- Other duties as may be delegated by the Business Unit Manager from time to time; and Conduct all activities in accordance with company policies and procedures, as may be amended from time to time.
- Minimum 4 yrs 2 nd line Service Desk or better, preferably in an MSP environment;
- Demonstrable experience with event and alert management using a realtime system monitoring platform;
- Experience with Message Queuing platforms such as WebsphereMQ highly regarded
- Application support experience;
- Exposure to an ITIL environment highly regarded.
- Exceptional time management, verbal and written communication skills essential;
- Flexible working hours and ability to participate in the After Hours On-call rotation.
Certifications:
- Relevant Windows and/or Linux OS certification desirable
Associate / Supervisor IT and Software Business Process Outsourcing 1 opening Bachelor's degree graduate
We are a Euro-Filipino Knowledge Process Outsourcing (KPO) company that provides business solutions to global companies. With close to a decade in operations, we have helped several large companies and SMEs tap into the rich and highly-skilled Philippines labor pool to address cost-efficiency and strategic growth measures. Based in the premier business district in the Philippines, we have access to the best infrastructure and talent -- the perfect elements to create and grow your team and your business.Eastvantage brings a wealth of global insight and local knowledge that makes the transition from onshore to offshore simple and seamless.To understand how we use and process your data, please visit http://www.eastvantage.com/privacy-notice and www.eastvantage.com/privacy-policy
Kalibrr

Taguig City, Metro Manila
Permanent
Full-time