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Application Support analystNasdaq

Workplace: MetroManila, Manila, Taguig
Salary: Agreement
Work form: Full time
Posting Date: 06/08/2022
Deadline: 06/10/2022
Why Nasdaq
When you work at Nasdaq, you're working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we're all valued for our unique perspective.
Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence.
Here, we're committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients.
What we offer
Exciting times at Nasdaq Manila as our team keeps growing! Located in a modern office in Bonifacio Global City, Taguig, we look to recruit individuals with the passion to thrive in a highly dynamic and global environment. We offer unlimited growth opportunities, competitive salary, annual bonus, equity plans, employee stock purchase program and comprehensive benefits package.
What you will do
As an Application Support Analyst, you will be responsible for providing client services and support for the Nasdaq Market Technology product and service offerings. You will be part of the global service desk team that provide 24/7 standard support and emergency support. This include handling of inquiries from users globally, providing user application support and monitoring service delivery.
Your Day Will Include
Providing day-to-day product support to the Nasdaq Market Technology client base
Tracking, following up, and resolving operational, technical, and user-reported issues
Performing incident management
Monitoring:
Application QoS
Subscription processing
Systems
Market/provider notifications
Troubleshooting and resolving any issue resulting from monitoring or user report
Following up on missing files from upstream data team
Processing change requests such as user access and service configurations
Escalating issues to the appropriate technology teams and senior management when necessary
Updating knowledge base systems to provide accurate troubleshooting guidelines
The Best-Suited Candidate
To be considered for this role your skills will include but not be limited to;
Bachelor's Degree in Computer Science, Information Systems or other related discipline
For non-degree holders, at least 4 years work experience in Data Center, Trading, Computer, or Network Operations
New graduates with related educational background and internship experience will be considered
Ability to effectively use tools such as JIRA, Confluence, SVN, Putty, MS Office (in particular Excel)
Good understanding of service level metrics
Basic data analysis skills
Excellent verbal and written communication skills
Strong attention to detail and organizational skills
Critical thinking and natural curiosity; a self-learner
Excellent problem solving skills. Prior technical background in system/product troubleshooting is a plus
Prior experience in similar product support role - Technical & Helpdesk Support or equivalent is a plus
Understanding of financial markets and trading concepts is an advantage
ITIL and Six Sigma Certifications are a plus
Amenability to shifting schedules as the team operates on a 24/7 basis
Does it sound like you?
Please follow through by clicking the "Apply" link and submitting your application. If your skills and experience are a match, we will be in touch soon. In the meantime, please visit our website and social media channels to learn more about our innovative business, inclusive culture and where a career at Nasdaq can take you.
Come as You Are
Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
Nasdaq

Other Info

Taguig City, Metro Manila
Training
Full-time

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Nasdaq

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Nasdaq jobs

Taguig, Metro Manila

Position Application Support analyst recruited by the company Nasdaq at MetroManila, Manila, Taguig, Joboko automatically collects the salary of , finds more jobs on Application Support Analyst or Nasdaq company in the links above

About the company

Nasdaq jobs

Taguig, Metro Manila

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