Application Support analyst (master control)Telus

Description and Requirements
Job Description
? Knowledge of broadcast / video applications and principles.
? Working knowledge of TCP/IP Networks.
? Knowledge of and demonstrated ability to troubleshoot, isolate, and resolve troubles in transport
and TV technologies.
? Perform maintenance, administration, and surveillance on transport and TV technologies.
? Knowledge of network and transport technology, architecture and elements, and a strong
understanding of their associated inter-workings.
? Knowledge of broadcast and encoding formats.
? Knowledge of ticketing systems and alarming, in relation to service assurance.
? Knowledge of Service Assurance practices and processes.
? Knowledge of maintenance practices / routines on network elements.
? Demonstrated ability to identify problems and situations, take appropriate action, implement
solutions or escalate as required.
? Demonstrated effective decision-making skills while under limited supervision.
? Must be able to understand and effectively perform work in accordance with established
processes.
? Experience in installation, maintenance, and/or commissioning of network/transport/TV elements
(hardware, software) would be an asset.
? Must possess Personal Computer navigational skills.
? Demonstrated professional oral and written communications skills.
? Fluent in English.
? Self-motivated, work well with minimal or no direct supervision.
? Ability to effectively handle both favourable and unfavourable content provider interactions.
? Ability to work effectively in a team environment and collaboratively with other departments.
? Maintain a high level of performance under the pressure of time constraints and a fast-paced
changing environment.
? Demonstrated ability in planning and organizing to meet scheduled deadlines.
? Commit to continuous learning. Demonstrate the ability to learn and apply learned skills to related
situations and complete and pass all related exams.
? Knowledge of Google Suite tools an asset.
Additional Job Description
? Perform maintenance, administration, and surveillance on transport and TV technologies.
Telus

Ortigas Center, Pasig City
Permanent
Full-time