Application Support analyst, cyber defenceANZ

Your Mission
The mission of ANZ's Secure Internet Services squad is to keep the bank safe by allowing secure access to the Internet
Key activities that support this mission
Manage user and application owned by Cyber Security Application Support
Jira Board Hygiene and Confluence Pages management
Daily Stand-Up lead and Participate in Planning
Key Priorities
Monitor dashboards & work on issues
Monitor generic mailbox & attend to queries & concerns
Monitor ticket Requests & Incidents queue
Raise Changes for upgrades/patches (etc.) & implement
Documentation
Assist squad in delivering initiative when needed
Facilitate Daily Stand-Up and educate colleagues on best Agile practices
Products / Applications
FireEye ETP
Broadcom MessageLabs
RSA SecOps
Triage PhishMe
Splunk & Phantom
Atlassian Jira Board & Confluence Pages
Role Location: 26F MDC 100 Building, Eastwood City, Libis, Quezon City
Shift Schedule: Normal business hours and on-call support
Who are you?
A team player - You know we only win if we all win. You recognise and value the different perspectives and skills your colleagues bring. It is not about being a hero but jumping in and contributing to the successful delivery of the team's mission
The customer's biggest fan - You demonstrate a thirst for better understanding the customer and define the problem and develop solutions through their eyes
Comfortable being uncomfortable - You are comfortable with uncertainty and have the ability to effectively manage yourself through ambiguity and change
Continuous improvement junkie - You constructively challenge the status quo, look for better ways to do things and passionately advocate continuous improvement
Committed to your own and other's growth - You strive to stretch and grow yourself and others by identifying your own development areas, seeking feedback and providing feedback to others to help them learn and grow everyday
A problem solver - You are energised by tackling complex problems and use critical thinking, your network, skills, knowledge, and available data to drive better outcomes for our customers and the bank
Risk savvy - You build sustainable solutions that protect customers, stakeholders and the community
What you bring to the role as an Analyst, Application Support
Have a thirst and willingness to expand knowledge with new technologies bringing benefits into the Tribe
Experienced in one or more roles previously eg: Front/Back end Engineer, Operations Engineer, Integration Engineer, Infrastructure Engineer, Security Engineer, Service Desk etc
Ability to triage and diagnose defects/issues
Experienced working with operations and architecture groups developing scalable and supportable solutions (desired but not mandatory)
Understand customer needs to make sound judgments
Pays attention to the detail and demonstrates problem solving capability to develop and deliver quality solutions
Understanding of current state landscape and relevant technologies
Has a broad understanding of how to apply New Ways of Working to their role
What we're looking for...
A degree in Information Security or Computer Science or Cyber Security or Information Technology.
Extensive years of technical experience, including strong experience in security services
Proven hands-on experience in the following technology: Splunk, Phantom, Ansible, Palo Alto, Web proxy technologies
Looking into Industry certification such as CISSP or CCSE or SANS and/or other Security certifications, such as GCIA or GCIH or CEH.
Proficient in Jira board management & Confluence Page affluent
Excellent written and verbal communication skills and be capable to present information to management, public groups, and/or boards of directors.
About ANZ
At ANZ, everything we do boils down to 'why' - our purpose - to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.
We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.
A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.
We work flexibly at ANZ and encourage you to talk to us about how this role can be flexible for you and any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.
To find out more about working at ANZ or to view other opportunities visit You may apply for this role by visiting ANZ Careers and search for reference number Taleo Job Code (PHI007121).
#GD5.1
ANZ

Philippines
Permanent
Full-time