application & services / systems EngineerHR SPECTACLES

Job Description
TOP DELIVERABLES
Application Monitoring and Incident Management:
Establishing monitoring systems and tools to track the performance and health of applications.
Developing incident management processes and procedures to address and resolve application-related issues.
Creating incident reports and providing root cause analysis for major incidents.
Implementing proactive measures to prevent recurring incidents.
Application Performance Optimization:
Conducting performance analysis to identify bottlenecks and areas for improvement.
Collaborating with development teams to optimize application code and configurations.
Implementing performance testing and tuning strategies to enhance application speed and efficiency.
Monitoring and reporting on application performance metrics to stakeholders.
Application Support and Troubleshooting:
Establishing support processes and providing guidance to support teams.
Managing support tickets and prioritizing tasks based on criticality and impact.
Collaborating with cross-functional teams to investigate and resolve complex application issues.
Providing technical expertise and guidance to support teams for problem resolution.
Service Level Agreement (SLA) Management:
Defining SLAs for application availability, response time, and other relevant metrics.
Monitoring and reporting on SLA compliance, identifying areas for improvement.
Collaborating with stakeholders to negotiate and refine SLAs based on business requirements.
Implementing processes to ensure SLA targets are met and maintained.
Documentation and Knowledge Management:
Creating and maintaining documentation related to application operations, including standard operating procedures, runbooks, and knowledge base articles.
Sharing knowledge and best practices with the operations team to enhance their skills and capabilities.
Conducting training sessions or workshops to promote understanding of application operations and related processes.
Coordinating with internal teams and stakeholders to address service issues and ensure timely incident and problem resolution.
Assisting in the management of change requests, ensuring proper evaluation, approval, and implementation of changes.
Assisting in the preparation of service delivery reports, analyzing performance metrics, and identifying areas for improvement.
KPI's
Application Uptime
MTTR
Application Performance
Incident Response Time
Customer Satisfaction
Cost Efficiency
Service Level Agreement
Service Availability
Quality Day Score
Service MTBF
REQUIREMENTS
At least 2 to 5 years relevant experience in application/system engineering.
Graduate/Bachelor's degree holder of any IT/Computer related course
A strong understanding of application development methodologies, software architectures, and infrastructure components is crucial. You should have
knowledge of programming languages, databases, cloud technologies, and system administration to effectively manage and troubleshoot application issues.
Performance Monitoring and Optimization: The ability to monitor application performance, identify bottlenecks, and optimize system resources is important. You should be familiar with performance monitoring tools, metrics analysis, and capacity planning to ensure optimal application performance and scalability.
Competence in incident and problem management is vital for an Application Operations Manager. You should be skilled in identifying, categorizing, prioritizing, and resolving application-related incidents and problems. Knowledge of ITIL (Information Technology Infrastructure Library) frameworks and incident management processes is beneficial.
Strong interpersonal skills and the ability to collaborate with cross-functional teams are essential. You will often work with developers, system administrators, business stakeholders, and external vendors.
Effective communication, both verbal and written, is necessary to convey complex technical concepts and coordinate efforts.
Change Management: As an Application Operations Manager, you will handle changes to the application environment, including updates, patches, and upgrades. Competence in change management processes, including planning, testing, and implementation, is crucial to minimize risks and ensure smooth transitions.
The ability to analyze complex problems, think critically, and propose innovative solutions is important. You should have a structured approach to problem-solving and be able to make decisions quickly and effectively under pressure.
Risk Management: Competence in identifying, assessing, and mitigating risks associated with application operations is vital. This includes security risks, data breaches, system failures, and compliance issues. Familiarity with risk management frameworks and best practices is beneficial.
Continuous Improvement: As technology evolves, staying up to date with industry trends and driving continuous improvement initiatives is important. You should be proactive in identifying areas for improvement, implementing automation and efficiency measures, and evaluating new tools and technologies.
Leadership and Team Management: As a manager, you should have strong leadership skills to motivate and guide your team effectively. This includes setting clear expectations, providing feedback, resolving conflicts, and fostering a positive work environment.
Technical Proficiency: Strong technical skills are essential for an Application Operations Manager. You should have a deep understanding of software development methodologies, programming languages, databases, and infrastructure components. This knowledge allows you to effectively communicate with developers and address technical issues.
Application Performance Monitoring: Proficiency in using application performance monitoring (APM) tools is crucial. These tools help you monitor the performance of applications, identify bottlenecks, and optimize application performance.
Incident and Problem Management: You should have experience in incident and problem management, including the ability to coordinate and respond to incidents, perform root cause analysis, and implement preventive measures. Familiarity with ITIL (Information Technology Infrastructure Library) best practices is beneficial.
Infrastructure and Cloud Knowledge: Understanding infrastructure components, such as servers, networks, load balancers, and cloud platforms (e.g., AWS, Azure, Google Cloud), is essential. You should be familiar with deploying applications in cloud environments and managing the associated infrastructure.
Automation and Scripting: Proficiency in scripting languages like Python, PowerShell, or Bash can be valuable for automating operational tasks, managing deployments, and configuring systems. Automation skills help streamline processes and improve efficiency.
DevOps Practices: Familiarity with DevOps principles and practices is beneficial for streamlining software development and deployment processes. Understanding concepts like continuous integration, continuous delivery/deployment (CI/CD), version control systems (e.g., Git), and infrastructure as code (IaC) is advantageous.
Database Management: Knowledge of database management systems (e.g., MySQL, Oracle, PostgreSQL) is important for troubleshooting database-related issues, optimizing query performance, and ensuring data integrity.
IT Security: Understanding security principles and best practices is crucial in application operations management.
Knowledge of security frameworks, authentication mechanisms, encryption techniques, and vulnerability management is valuable for securing applications and data.
Agile Methodologies: Experience with agile software development methodologies, such as Scrum or Kanban, is advantageous. Agile practices facilitate collaboration, transparency, and efficient delivery of software solutions.
Communication and Collaboration: Strong communication and collaboration skills are essential for interacting with cross-functional teams, including developers, system administrators, quality assurance, and business stakeholders. Effective communication ensures smooth operations and aligns expectations.
Other nice to have requirements:
Certification in ITIL 4 Foundation , DevOps Foundation, or Certified ScrumMaster (CSM)