Analytics & insights analyst (global servicing learning network)American Express

Job Description:
Analytics & Insights Analyst (Global Servicing Learning Network)
You Lead the Way. We've Got Your Back.
No. 1 in the J.D. Power 2022 U.S. Credit Card Satisfaction Study of National Credit Card Issuers
#5th in Great Place to Work's Best Workplaces List in the Philippines for 2021 and 2022
#9 in Great Place to Work's Best Workplaces in Asia under the Multinational Category for 2021
One of HR Asia's Best Companies to Work For 2021
We are AON HEWITT'S BEST EMPLOYER for 2017, 2018, and 2019 in the Philippines
ICT Award's Best Global In-House Center Company for 2017, 2018, and 2019
ICT Awards' HALL OF FAME
J.D. Power's ranked us the Highest in Customer Satisfaction with Credit Card Companies in the U.S.
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Ranked in the Top 10 of Fortune's 100 Best Companies to Work For® List in the US for the second consecutive year.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, or in a hybrid model (combination of in-office and work from home days).
Description:
The Global Servicing Learning Network (GSLN) provides a full range of dynamic, evolving learning and performance solutions that enrich our colleague's skills and knowledge, powering customer engagement and driving business results at the right margin. We are a global team focused on enabling outstanding customer care through the on-boarding of our newest Customer Care Professionals/Specialists and supporting on-the-job enrichment.
The GSLN Analytics & Insights Analyst will help turn data into decisions that improve learning performance and business outcomes and should have the ability to collect, organize and interpret data to generate actionable business insights.
Key accountabilities & areas of focus:
Gather and interpret data from a variety of different onboarding & learner performance metrics
Organize data into usable formats and visualizations to generate insights
Work directly with partners to gather requirements, provides status updates and reporting
Proactively analyze data to answer key questions from partners
Development of reports and presentations - including gathering data, extrapolating critical elements and presenting findings in an actionable format
Qualifications:
Must have at least 2 years of experience in an analytics, strategy, planning or research role
Advanced proficiency in Excel (Macros, Advanced Pivot tables, Visual Basic coding)
Experience with data and BI visualization tools such as Tableau and Power BI
Working knowledge of data mining concepts
Understanding of and experience using analytical concepts and statistical techniques
Strong mathematical & numeracy skills
Highly developed analytical and organization skills with the ability to decompose high level information into detailed data
Superb time management and ability to prioritize
Displays self-motivation, leadership skills and a desire to learn and grow
Bachelors Degree in a relevant field
Additional Details:
Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig
Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)
Work From Home Requirements:
Must have at least 25 mbps internet connection plan / speed
Must have a private & quiet area to work at home
American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives
Compensation Package:
We're open to discuss this further in the process - but we're pretty sure that whatever American Express comes up with as an offer - it would be something that you won't be able to refuse! You'll be able to enjoy most of our amazing benefits on your first day with us and that's just the icing on the cake. In American Express, our people come first, so the longer you stay, the more "savings" you make and look forward to thanks to our Retirement Benefits!
Application Process:
Our recruitment process is 100% VIRTUAL. Once screened and invited by the Talent Acquisition team, expect at least 1-2 video call interview.
This role is not open to visa sponsorship according to business requirements.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
To know more about our recruitment process, you may watch this short video -
American Express

Taguig City, Metro Manila
Permanent
Full-time