analyst ProgrammerSun Life Financial

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
Job Description:
Job description (heading) / Description du poste (titre)
The main services that will be provided are: * Incident Handling: Issues/tickets reported by the Business or users
Service Request fulfillment: Related to adhoc or non incident related requests from the business or users
Problem Management: Related to finding the root cause of recurring issues and driving for the implementation of the permanent fixes.
Position will be responsible of ensuring that we meet our performance target / KPI across the three services.
Preferred skills (heading) / Compétences particulières (titre)
Candidate should have at least 1-2 years experience working with the following:
JAVA, Angular and SQL Language. (Docker knowledge is a plus) * Candidate should have atleast 1-2 years experience working in a production support team.
ITIL Service Management certified is a plus
Have experience using a ticketing tool for atleast a year (SNOW experience is a plus)
Has good communication skills. Having atleast 1 years experience working directly with business, client or user is a plus.
Has good analytic and problem solving skills. If candidate has any certified trainings related to this it will be a plus.
Qualifications (heading) / Compétences (titre)
Experience Production Support work
Responsibilities (heading) / Responsabilités (titre)
Incident Management
Problem Management
Service Request Fulfillm
Job Category: IT - Technology Services
Posting End Date:
Sun Life Financial

Manila City, Metro Manila Taguig City, Metro Manila
Permanent
Full-time