Analyst, infrastructure appCardinal Health

Infrastructure App, Analyst(P1) with AV Expertise Onboarding New Employee Onboarding Request Open/Update/Assign/Resolve REQUEST in Service Now and monitor ticket queue Operational Incident Ticket Management Open/Update/Assign/Resolve incidents in Service Now Performs proactive and reactive troubleshooting to effectively identify potential incidents or problems and attempt to eliminate them before they occur Identifies possible solutions to a variety of technical problems Provide advanced on-site/remote IT client support. Responsible for providing Tier 2+ support for software and hardware devices (virtual or physical) related to desktops, laptops, and associated peripherals. Provides first level support and troubleshooting for Audio Visual issues SRT Management Provide support and isolation details to Senior RCS Weekly Incident/Request Reports and Analysis Monitor assigned Incident tickets EIT Build Project Build Support Work with Senior RCS and other EIT teams for remote site infrastructure projects, perform physical implementation, and conduct the build-to-run transition to Service Desk and RCS teams Test, and develop current Workstation images. Test and evaluate applications for workstation distribution. Vendor Management Ensure all IT asset for repair and maintenance are properly communicated and RMA process is established. Audio Visual Expertise Ensuring that AV hardware and software is prepared to meet the needs of the organization. Offering plans and advice for live audio and video events, including broadcasts, conferences, and so on. Operating the master controls of AV systems during events. Maintenance, troubleshooting and problem-solving of hardware and software. Storing, transporting, assembling, and disassembling AV equipment. Ensuring the production and updating of AV documentation such as user guides. Cabling and wiring to implement technologies into AV setups. Competence with video conference and Public Address systems Expertise in audio video signal flow with broadcast software. Understanding AV technologies and IT systems on a technical level Awareness of the latest trends, hardware, and features in AV equipment Off-Boarding Exit Clearance Ensure to collect all company-issued devices such as phones, laptops, desktops, and other IT asset peripherals Responsible in assuring that the accountability of the user has been performed on the RCS Clearance Sign-off IT Asset Management/Retirement/Disposal Assign/Update asset inventory accurately Participate in preparations of IT asset disposal/Wiping/Destruction Qualifications 0-2 years of experience BA, BS or equivalent experience in related field What is expected of you and others at this level Applies basic concepts, principles and technical capabilities to perform routine tasks Works on projects of limited scope and complexity Follows established procedures to resolve readily identifiable technical problems Works under direct supervision and receives detailed instructions Develops competence by performing structured work assignments Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
foundit

Taguig City, Metro Manila
Permanent
Full-time