analyst, cloud Engineering - ibmiCardinal Health

Analyst, IBMi Job Description:
Basic operational knowledge of server technologies of hardware, software and operating systems, platform installations
Uses existing procedures to solve routine problems and applies limited judgment and discretion while responding directly to clients regarding routing request in a timely manner.
Collects data, performs basic needs analysis and effectively communicates results to others within technical area to identify and develop new processes
Basic working knowledge of server technologies of hardware, software and Operating systems, platform installations, networking/distributed computing environments, routing client/server configurations.
Demonstrates a strong bias towards service, quality and customer satisfaction; applying information on past experiences and assist other in applying these lessons to solve problems.
Fulfills detailed service requests and advanced problems directly with the clients in a timely manner.
Specific Duties, Activities, and Responsibilities-
Respond to and resolve server and operating system issues assigned through the ticketing system
Partner with senior to identify technical environment issues and implement solutions to mitigate problems
Research and determine anomalies within supported software applications
Update and create technical product trouble-shooting documentation
Assists in mentoring and coaching entry level teammates
Consults with Technical Supervisor and SMEon complex and unusual problems
Education or Equivalent:
BA, BS or equivalent job experience
0-2 years' experience in an IT infrastructure support position in a large scale environment.
Technical certification is desirable.
Knowledge/Skills Requirements:
Basic understanding of multiple operating systems (Windows, iSeries, etc.) and technical platforms (Networks, Firewalls, Storage, Virtualization, etc)
Ability to demonstrate understanding of server administration and network technology.
Excellent problem solving skills and ability to make independent decisions.
Ability to identify, and recommend process improvements
Knowledge of the following tools is a plus:
o BRMS
o Websphere MQ
o Mimix
o System Security
o Performance Tools
Analyst must have good communication, organizational, analytical, and time management skills.
Excellent customer service skills.
Must be able to respond well to problems or challenges under pressure.
Ability to work any shift in 24X7 environment
Proficient in MS Office applications
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
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Cardinal Health

Taguig City, Metro Manila
Permanent
Full-time