Agent outreach specialistClark Outsourcing

About the job Agent Outreach Specialist
Position Title: Agent Outreach Specialist
Classification: Associate
Salary: 60,000 - 80,000 a month
Reports To: Account Manager, Client
Primary Relationships: Client
Date: May 2022
Schedule: USA Business Hours
Background:
This role is responsible for initiating and developing customer relationships with successful Real Estate Agents. On most days, you will work closely with our real-estate agent clients to ensure they are satisfied with our services and are leveraging our marketplace to the fullest potential.
Have a consultative solution approach to ensuring our agent success
 Build trust with our clients with a focus on improving our value over time
Help agents implement best practices with the product suite
Ensure voice-of-the-customer is heard through cross-team communications * Become knowledgeable about the product suite, and learn to effectively demonstrate its value to current and potential new agent users via multichannel communications, including phone, email, and text message
Become proficient in documenting all interactions with current and potential users and clients
Execute ongoing and frequent check-ins with clients and prospects to ensure things are moving in a direction of mutual success
Be open to sharing observations and learnings with the team lead in order to continuously improve our processes
Remain committed to learning and flexibility as new workflow procedures are implemented
Participate in activities which foster and encourage the growth of company culture, including weekly 1:1's with a variety of co-workers
Take a deep and genuine interest in product feedback and ideas, relaying these ideas to our product team on behalf of our most important customers
Requirements:
2+ years in a Customer Success, Relationship Management, Account Management, Sales or similar role
Proven track record of working in a customer facing role (you genuinely like customers!)
Experience in real-estate is preferable, but not required (as long as you've got an "interest in", that works for us)
Basic familiarity with Google-Suite and internet browser functionality is required.
Any experience with Salesforce, Zendesk or Salesloft softwares is extra impressive.
Must have a high level of accuracy and attention to detail
Exceptional communication and interpersonal skills
Collaborative and easy to work with (we like to have fun!)
Flexible approach, able to operate effectively with uncertainty and change * Driven, self-motivated, enthusiastic and with a "can do" approach to work life
Empathetic, positive attitude with a true desire to help our customers reach their goals
College graduate preferred / Associate degree is ok
Clark Outsourcing

Central Luzon
₱60,000-80,000 per month
Permanent
Full-time