agency coordination specialist ( Home based - day shift)Dash10

Description
Zeald (www.zeald.com) is one of the largest full-service website design, online marketing, and e-business consulting companies in New Zealand. With over 20 years as the leader in the industry, Zeald has been voted 'Best Web Developer' in the country. Zeald helps NZ & Australian businesses who are frustrated by the lack of leads and sales they get from their websites & and other online marketing activities.
Zeald has a business located in Davao called Dash10 Managed Services with a growing team of 40+ since 2017.
We are looking for internet savvy and driven individuals to be a part of our awesome team as an Agency Coordination Specialist. The purpose of your role is to assist the Agency Manager and the members to successfully manage the relationship between the clients within their portfolio and Zeald and to be as efficient as they possibly can be and take responsibility for the daily running of the accounts within your portfolio as well as the Relationship Manager's portfolio and in particular the coordination and administrative activities that are associated with the daily running of the account.
Key Responsibilities:
* Scheduling meetings (both face-to-face and phone/virtual). Rescheduling of meetings where appropriate.
* Answering phone calls when the Relationship Manager isn't available.
* Triggering the relevant tasks and activities in Zeald's extranet at the appropriate times to inform team members when they need to complete a particular task.
* Updating extranet notes and activities to keep all team members well informed.
* Screening the Relationship Manager's emails and responding where appropriate.
* Monitoring the Relationship Management dashboard(s) and responding and escalating where appropriate.
* Following-up things that need following up.
* Appointment setting for the Digital Business Strategist - Ringing clients in the DBS portfolio and making appointments in the upcoming weeks
* Flagging any potential issues and escalating to the Relationship Manager or other staff where appropriate.
* Keep track of projects
* Complete weekly or fortnightly check-ins with the MS and TPS Agency members to go through all outstanding tasks on the dashboard and to highlight projects with no next steps
* The accomplishment of ad-hoc task requests from the Agency Manager
* Develop excellent working relationships with all members of the Agency that you are working with.
Key Attributes:
* The ability to adapt to change and considers new approaches.
* Diligently attends to details and pursues quality in accomplishing tasks.
* The ability to inform verbally and in writing, with clarity and good effect. To understand clearly and quickly when instructions or orders are received. Able to make a judgment about what information is important and what is not, and what should be communicated, how, to whom, and when.
* Works with and helps others to accomplish goals.
* Uses skills such as active listening, tone of voice, and cooperation. Develops and maintains positive relationships with other team members, customers, and suppliers. Displays courtesy and sensitivity and responds promptly to service requests.
* Ability to plan and control the amount of time spent on specific activities, tasks, projects that then complies with a due date.
* Creates a sense of order, purpose, and direction for others.
* Keeps the organization's vision and values at the forefront of decision making and action.
* Models the vision and values - take action, make decisions, and shape team priorities to reflect the organization's vision and values
Key Requirements:
* Excellent English communication skills (both written and phone-based) so that you can communicate effectively with your other team members based in both the Philippines and New Zealand and also with our clients
* Highly efficient, organized, and reliable.
* A high level of accuracy with your work and can work with minimum supervision
* Some experience in a VA or customer service role would be a plus.
* Working knowledge of websites and online marketing would be a plus also.
* Be communicative, accountable, and be supportive of the success in the Agency
**Stable internet connection and a working laptop/desktop at home is a MUSTT
This is a full-time role and the usual working hours are 6:00 am to 3:00 pm, Monday to Friday. We offer a competitive salary, free health care and great perks such as paid two weeks off during the Christmas and New Year period.
If you want work and life balance, send your resume now!
A P10k signing bonus awaits the successful candidate.
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 2
Language(s): English
Availability for travel: Yes
Availability for change of residence: Yes
People with disabilities: Yes

Davao del Sur, Davao Region ·  Now