advanced salesforce AdministratorNasdaq

Nasdaq is a unique company, sitting at the intersection of technology and capital markets, with a corporate purpose to champion inclusive growth and prosperity for all. Here, we work very hard and take our responsibilities-to customers, to the global community and to each other-seriously. We have to. We have big ambitions. And, the work we do is mission-critical to running financial infrastructure around the world and creating more equitable economies.
Located in a modern office in Bonifacio Global City, Taguig, we look to recruit individuals with the passion to thrive in a highly dynamic and global environment, while offering unlimited growth opportunities, competitive salary, bonuses, and comprehensive benefits package.
With this position we offer
As a Salesforce Administrator, your focus will be end-user support and continued enhancement and extension of Sales and Service Technology solutions. These will address business needs, maximizing both existing and new applications and functionality.
Your roles and responsibilities
Providing daily support and administration of Salesforce, users and processes through incident management tool including user licenses assignments, bulk data updates, quick fixes
Assisting with management of CRM configuration, development and business process improvement initiatives
Working closely with internal customers to understand business strategies and CRM needs
Gathering, documenting, and analyzing business requirements
Developing high level and detailed design documentation
Handling a variety of Salesforce End User support and enhancement requests that vary drastically from new access to sophisticated system issues requiring deeper investigation
Analyzing root cause of incidents reported by end users and designing solutions that operates efficiently, minimizes or eliminates support effort to allow for more valuable enhancements and functionality work
Performing systems monitoring and health checks and release updates
Documenting and prioritizing numerous tasks, projects, and training
Assisting with project implementation, including system configuration build out, unit testing, documentation and release packaging and planning
Handling and recording all work items in Jira and related systems including configuration changes
Performing timely updates in Jira and Remedy including user story details, technical details, sizing, progress and dependencies
Working with Release Management team for enhancement deployments to Production
Assisting with creation of ad hoc reports and analytics and empowers users to do the same
Monitoring, implementing, and improving data quality and integrity
Understanding, maintaining, and updating system interface requirements
Opening, monitoring, and raising system issues to Salesforce or collaborating with team for solutions
Researching, testing, and implementing new CRM functionality and releases
Documenting and prioritizing numerous tasks, projects, and training
Tracking and communicating system changes, enhancements, issues, and status to users
Investigating and brainstorming potential solutions for sophisticated issues and enhancement requests
Identifying the best solutions with preference to maximizing out of the box functionality and configuration over custom development where possible
Performing quality Salesforce development when needed, that operates efficiently with little to no increase in support efforts
We expect you to have
Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or other relevant fields
7+ years of Salesforce administration experience with lead Salesforce Functional implementation on Sales Cloud and Service Cloud
Certified Salesforce Advanced Administrator and Platform App Builder
Extensive experience executing Salesforce setup administration and enhancements
Understanding of the Internet technologies and Cloud computing, Database management, Release management in Salesforce environment
Advanced experience with Salesforce including flows, workflows, profiles, permission sets, sharing rules, role hierarchy, communities, omni-channel, live chat, knowledge
Able to apply the out-of-the-box function to provide solutions for flow, reporting, and enhanced solutions
Solid background with customer service support, handling/managing tickets
Quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures requiring minimal supervision
Excellent oral and written communication skills
Ability to handle and prioritize multiple critical projects with high attention to detail
Agile attitude
Driven, proactive, and has a sense of urgency
Ability to remain patient and courteous when fielding user complaints and system issues
Amenable to be on night shift (US EST hours)
It would be great if you have
Experience with Jira System for managing stories for Projects and Sprints
Experience with Remedy Ticket system
Experience with Copado release management
Experience with Apttus/Conga CPQ and CLM
Experience with enterprise databases and SQL, including Microsoft SQL Server
Does it sound like you?
Please follow through by clicking the "Apply" link and submitting your application. If your skills and experience are a match, we will be in touch soon. In the meantime, please visit our website and social media channels to learn more about our innovative business, inclusive culture and where a career at Nasdaq can take you.
Come as You Are
Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
Nasdaq

Taguig City, Metro Manila
Permanent
Full-time