Administrative Assistant24x7 Direct

This is a remote position.
General Admin Support
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-Handle Inbound English and/or Spanish / Portuguese calls, as needed and directed
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-Speak in courteous and professional manner
-Create a KVCore contact for the inbound caller if one does not already exist
-Take notes regarding the discussion of the call in KVCore
-Notify parties, as appropriate, via email
-Make outbound cold calls and follow-up calls to prospective referral sources and clients (Engllish and/or Spanish and Portuguese)
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-Speak in a courteous and professional manner
-Create a KVCore contact of the outbound caller if none already exists
-Take notes regarding the discussion in KVCore
-Notify the appropriate persons or KVCore re: outcome of the call
-Follow Up with each contact as necessary
-Schedule meetings with Nicole, Lauren, etc.
-Research contact information for vendors via the internet, telephone, and other necessary means
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-Create a KVCore contact for the vendor if none already exists
-Place found information in KVCore
-Follow up as appropriate and/or as directed by President
-Research contact information for prospective clients and Realtors
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-Notify President regarding new information obtained
-Follow up as directed by President
-Participate in weekly (and other designated) eCouncil meetings
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-Prepare Agenda, in conjunction with the Project Manager for President to review at least two (2) days prior to the meeting
-Send the Agenda to all participants at least one (1) day prior to the meeting
-Take notes at the meeting
-Post the notes to TeamWork Operations folder, titled in accordance with eCouncil policies/procedures
-Notify, via TeamWork, the President and Project Manager that the notes have been uploaded
-Update
KVCore
with new or modified contact information as acquired from networking, LinkedIn, other social media, etc. and as provided
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-Ensure name, email address, company, and phone number are included
-Ensure the type of Lead Source is filled in appropriately
-Upload information when cc'd or bcc'd on emails, etc. as delivered by President or others
-Set up appropriate follow-ups on KVCore; send daily lists to President with short description of each contact, etc.
Update KVCore as appropriate
Add new or modify email addresses following delivery of the Newsletter
Add new or modify email addresses as acquired from various sources
Send calendar invites for all meetings, on behalf of President, unless otherwise advised (may be automated through Calendly)
Ensure correct participants and correct email addresses are used prior to sending out invites
Set up automatic 24-hour and 30-minute reminders for all participants (should be automated in calendly)
Utilize Doodle Poll if appropriate or instructed
Send to President information on meetings in calendly
Email President details about the person she is meeting with or has a call with
Remind President where they met
Perform appointment services, but only at President's request
Call appointments to verify that they have not forgotten
Cancel and/or Modify appointments as appropriate
Prospect/Client/Investor Services Support
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-Respond to all initial inquiries from prospective clients and attorneys
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-Send the appropriate form email to the inquirer to vet the prospect
-Ensure response within 2 hours of receipt
-Copy the appropriate parties on the response and forward to appropriate parties
-Follow up within 2 days if the response to the inquiry goes unanswered
-Ensure the appropriate parties are handling the inquirer once vetted
-Participate in case management meetings
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-Take detailed notes of the meetings
-Post and share as appropriate
Objectives:
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-Timeliness:
Process, input and share all meeting notes within four hours
-Timeliness:
Ensure all research is completed by the agreed deadline
-Accuracy:
Operate at a minimum 95% accuracy rate for all data input into KVCore
Reporting:
Ensure all KVCore and other reporting are completed timely and possess correct, thorough information and analysis; provide weekly report to President
Requirements
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-Bachelor's degree
-Ability to work in a team environment, while also delivering independent results
-Superior customer service skills
-Resourceful and good business judgment
-Excellent interpersonal and phone skills
-Excellent systems knowledge: Microsoft Office Suite programs and internet
Bilingual (Spanish or Portuguese), preferred p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm; font-size: 12pt; font-family: "Times New Roman", serif } .MsoChpDefault { font-size: 11pt; font-family: "Calibri", sans-serif } .MsoPapDefault { margin-bottom: 10pt; line-height: 115% } div.WordSection1 { page: WordSection1 }
Benefits
-Monthly salary of PHP25,000
-After 6 months probation
-10 days annual leave credits
-5 days sick leave
-13th Month Pay
-Work from Home full time
-Laptop provided after 30 days