admin and customer support AssistantRemote Workmate

Job Description
Admin and Customer Support Assistant (Part-time Day shift | AU)
Part-time 20 hours per week
Php 15,000 take home Monthly
Monday to Friday, 11:30 am - 3:30 pm Manila time
About Remote Workmate:
Become a part of an awesome company that aims for work-life balance, long term relationships, and guarantees your payment for work done with our clients. We are continuously expanding our team of highly qualified online professionals to work with us.
About the Client:
Our client is based in Australia, and he is an AHPRA licensed, sixth-generation acupuncturist from the USA. He currently works from his acupuncture Brisbane clinic. He has experience working in China, USA, and Australia with a special focus on chronic pain, Women's Health, Neurological Disorders and other musculoskeletal ailments. He is looking for an experienced Admins and Customer Support Assistant to help him with his day-to-day operations.
Responsibilities:
Answer telephone inquiries and close leads using a provided script
Arrange the bookings, qualify what the client needs to do - estimate cost and time
Provide accurate pricing via email or call
Conduct follow up calls to previous and existing patients
Updates excel spreadsheets and manage all entered information
Prepare and maintain reports as instructed
Research tasks as instructed
Ad hoc administrative tasks required
Qualifications:
3-5 years of proven Admin support and customer service work experience
Background in the same industry is a huge advantage
With a good understanding and passion for customer service and satisfaction
Excellent call and email management skills with high regard for good and professional service etiquette
With good experience handling irate customers
Thinks quickly on his/her feet with the capacity to provide sound recommendations
Tech-savvy - Google suite, MS office suite
Strong English communication skills and comprehension
Meticulous with very high attention to detail
Calm, collected, and can remain objective despite difficult conversations with customers
To apply, please click the link below:
Upload a Word version of your resume as well as a short cover letter (BOTH ARE REQUIRED) explaining two things: the notable achievements and skills you're most proud of, and why you're the ideal candidate for this job.
Note: Only applications made through the link above will be entertained.
If you are encountering issues in attaching the documents to your job application, please send the files directly to [Protected Info] and put in the subject line: "To (name of the contact/recruiter): Application for (insert job title) with Job ID (insert job ID)"
Home-Based Requirements:
Fast and reliable wired internet connection of not less than 5 Mbps
Quiet, private home office free from noise background or distractions
Updated computer (desktop or laptop), excellent quality headset with microphone, and a working webcam
If you are looking for an exciting role without the hassle of the daily commute, then this job is perfect for you!
Remote Workmate

Philippines
Permanent
Part-time