Accounts Receivable officerIDP Education

An ASX100 business part that is owned by Australian universities, IDP is a pioneer in international education services. Our core business lines include student placement to Australia, US, UK, Canada and New Zealand institutions, English-language testing and training.
We are on a mission to build the world's leading platform and connected community to guide students along their journey to achieve their lifelong learning and career aspirations.
As a co-owner of IELTS, we deliver the English test that is trusted by more governments, universities and organisations than any other. We also operate English language teaching schools in South East Asia.
We are innovators, driven by the needs of our customers and deep data insights. Our 5,000 team members based around the world understand that our services change lives - not only of our customers, but their wider communities.
By combining empathy and professional expertise with digital excellence, we create launch pads for our customers to achieve global success.
POSITION PURPOSE
To provide invoicing and debt recovery to IDP to enable the company to collect outstanding debts and ensure efficient operation of all IDP invoicing and accounts receivable processes, including ensuring timely and accurate invoicing and proactive collection activities. The role will be responsible for managing invoicing and recovery to IDP to enable the company to collect funds and support to other members in the Finance Department.
Responsibilities include:
Customer Service
Liaise regularly with clients in the Tertiary, Secondary, ELICOS, VET (private and government) and Foundation sectors as well as IDP's overseas offices
Follow up in a timely manner any queries from IDP clients relating to debt or problems associated with the client's accounts
Analyse and report to the Team Leader on the nature of enquiries received
Monitor collections of Students Services, Publications, Exhibitions, Corporate Service and Fellowships and other issues relating to collections when they arise
Assist in the Upcoming Invoice Report and resolve any issues
Quality
Ensure contact details in finance systems for clients are accurate
Liaise with Client Services Unit to ensure when necessary that provisions of the Client Services Agreement are being met by institutions
Negotiate relating disputes via country office and institutions and mediate
Monitor client 'aging reports' and ensure reports accurately reflect client debt by liaising regularly with clients in the Tertiary, Secondary, ELICOS, VET (private and government) and Foundation sectors as well as IDP overseas offices via telephone, email or letter to verify information
Financial Management & Administration
To disseminate to IDP clients aging reports reflecting level of debt and to initiate action to recover debt through Client Relations team and management
To ensure that details relating to IDP clients are accurate and up-to date
Process billing information for IDP staff (local and overseas) and external customers such as universities associated with IDP business
Monitor debt recovery procedures and recommend to the Team Leader any changes that may facilitate these procedures
To be successful, you will have:
Experience in Financial Accounting Packages - A/R module
Strong interpersonal skills and an ability to discuss problems with clients and determine solutions
Highly developed written and oral communication skills
Strong Word, Excel and Microsoft Outlook skills to enable the preparation of reports
Highly developed analytical and problem solving skills
An ability to work under pressure and organise work priorities to meet deadlines
Ability to work cooperatively within a team environment
Proven ability in debt collection in an accounts receivable role
An aptitude for computer based accounts applications
Good to have:
Oracle EBS system
Billing Platform
Advanced Excel
More about us
We are evolving rapidly. This is an exciting time to join us as we transform the way people access global education and opportunities, through leveraging innovative technology and a creating a connected world.
With our core business in student placement, digital marketing, English-language testing, and training across a global network, we are a global leader in the international education sector. If you share our passion for creating great customer experiences and thrive in an innovative culture, then join us today.
Why join us
Be part of our story, as we support you to create meaningful and rewarding experiences, grow your career with purpose, and celebrate as a global team. Some other benefits include:
Work in our new 6 green star office, featuring creative collaboration zones and a focus on health and wellbeing.
Professional development programs to grow your career.
Two paid volunteer days every year to support our local communities.
Stay energized with free fresh fruit and barista onsite.
IDP Education

Manila City, Metro Manila
Permanent
Full-time