ACCOUNTS RECEIVABLE associateIntrado

Job Description For this opening we will consider candidates from the following locations: Makati,Metro Manilla,Philippines |
Essential Duties:
Proactively contact clients to avoid potential payment delays and collect on delinquencies
Identify collection issues and plan a course of action ensuring timely resolution
Maintain current client information including backups and escalation contacts
Notate all communications with client
Initiate escalation process on non-responsive clients with past due balances
Follow escalation process on accounts requiring write off or 3rd party submission
Process credit card payments from clients when required
Prepare client refund forms per company guidelines
Identify clients to receive monthly account statements
Prepare to discuss plan of action for key delinquent accounts during monthly portfolio reviews with Supervisor/Manager
Contribute to process improvement innovations
Perform duties required within Intrado policy to promote success as an individual and within the team
Communicate effectively and respectfully when holding clients accountable to approved payment terms or handling account discrepancies
Engage with internal partners to support a positive client experience
Qualifications:
Preferred credit, collections or other related business experience
Preferred degree/certificate of higher education related to accounting or related business field
Good written and verbal communication, negotiation, and conflict resolution skills
Capable of working alone and within a team
Tolerance of high-pressure situations in a changing business environment
Strong organizational skills and attention to detail
Ability to prioritize workload to meet deadlines while delivering an outstanding client experience
Experience in MS Office (Outlook, Word, Excel) and preferred experience in financial/database systems such as Oracle, Salesforce, ECB, and Esker
ABOUT US
Connecting people with each other and the right information is mission critical. Intrado develops innovative cloud-based technology to make it easier, more effective and more efficient to make the right connections. Our solutions put people in sync with each other and the right information, so they gain the insight needed to reach better decisions on the issues that matter most. We do it with a laser focus on reliability.
Intrado is a leading provider of technology-driven, communication services, serving Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. For more than 30 years, we have been leading the way in hosted and cloud-based solutions.
Our solutions connect people with each other and the information needed to gain insights for better decisions on the issues that matter most - Information to Insight.
Intrado has sales and/or operations in the United States, Canada, Europe, the Middle East, Asia Pacific, Latin and South America and is an Equal Opportunity Employer - Veterans/Disabled and Other Protected Categories.
ABOUT THE TEAM
Intrado Digital Media is proud to power mission critical communications and provides customers with everything they need to communicate with 4 key audiences: Employees, Customers, Investors and the media. Some of our popular solutions include marketing webinars, webcasting, virtual events, product launches, press release distribution, employee town halls, investor days audio, video and web conferencing.
Intrado's Digital Media solutions are proven to help reduce costs, attract new customers and keep our current customers loyal for life. We place a lot of value in giving our clients the solutions and support they need to operate efficiently and successfully. This same desire we use to set our customers up for success applies to our employees as well. Intrado is committed to helping our employees and their families maintain a healthy work/life balance, to build a financially secure future. Self-development and learning are key with all our global employees having access to our internal learning and development university DevelopU for career and skills enhancement.
Intrado

Makati City, Metro Manila
Permanent
Full-time