ACCOUNTS RECEIVABLE associateIntrado

Job Description For this opening we will consider candidates from the following locations: MAKATI CITY, PH |
Essential Duties:
Proactively contact clients to avoid potential payment delays and collect on delinquencies
Identify collection issues and plan a course of action ensuring timely resolution
Maintain current client information including backups and escalation contacts
Notate all communications with client
Initiate escalation process on non-responsive clients with past due balances
Follow escalation process on accounts requiring write off or 3rd party submission
Process credit card payments from clients when required
Prepare client refund forms per company guidelines
Identify clients to receive monthly account statements
Prepare to discuss plan of action for key delinquent accounts during monthly portfolio reviews with Supervisor/Manager
Contribute to process improvement innovations
Perform duties required within Intrado policy to promote success as an individual and within the team
Communicate effectively and respectfully when holding clients accountable to approved payment terms or handling account discrepancies
Engage with internal partners to support a positive client experience
Qualifications:
Preferred credit, collections or other related business experience
Preferred degree/certificate of higher education related to accounting or related business field
Good written and verbal communication, negotiation, and conflict resolution skills
Capable of working alone and within a team
Tolerance of high-pressure situations in a changing business environment
Strong organizational skills and attention to detail
Ability to prioritize workload to meet deadlines while delivering an outstanding client experience
Experience in MS Office (Outlook, Word, Excel) and preferred experience in financial/database systems such as Oracle, Salesforce, ECB, and Esker
Intrado

Makati City, Metro Manila
Permanent
Full-time