account Supervisor - cebuJPMorgan Chase

Job Description : Account Supervisor specializes in providing customer service and daily support in service center operations, addressing customer inquiries, processing transactions, troubleshooting problems, handling complaints, and identifying opp Job Description : Account Supervisor specializes in providing customer service and daily support in service center operations, addressing customer inquiries, processing transactions, troubleshooting problems, handling complaints, and identifying opportunities to refer services based on customer needs (internal and external). Description for Internal Candidates Account Supervisor (Team Lead) specializes in providing customer service and daily support in service center operations inclusive of high-touch customers and regulatory-based issues. Responsibilities can include answering customer inquiries, processing transactions, resolving problems, troubleshooting technical issues, written or digital correspondence, and identifying opportunities to promote additional products/services based on the customer needs Responsibilities First-line supervisor managing a team of specialists. Responsible for assigning and setting workflow priorities, training and development and performance management. Executes on business initiatives as directed and monitors daily performance against established metrics. Drive process improvement and change management. May serve as SME on larger cross functional projects. Demonstrates people management skills and cultivates positive, inclusive work environment. Qualifications: Minimum of two years leadership and management experience strongly preferred Must be willing to work in an environment that requires phone-based customer interaction Must be willing to work and lead cross trained specialists across multiple service centers Advanced proficiency with computer functions with MS Office Suite strongly preferred High School Diploma or equivalent required, Bachelor's degree preferred Internal Application Eligibility Requirements : Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months. PERFORMANCE: Meets satisfactory performance standards as defined by the firm Not under Performance Coaching (formerly known as PIP) CORRECTIVE ACTION: Employees who were given written warning or higher and within the prescriptive period are not eligible to apply. By submitting an application and/or joining the interview, you affirm to meet the Internal Mobility Eligibility Requirements as stated in the.You are expected to provide true and accurate information to the Company during the recruitment and application process. Knowingly giving false or misleading information shall be subjected to the imposition of appropriate corrective action, following the firm's HR Policies and Guidelines. Inform your manager once scheduled for an interview. Include in your discussion if you have questions about eligibility or LOB specific guidelines. Make sure your profile is updated in the new me@jpmc > Jobs. Attaching your updated resume is encouraged. In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.
Monster

Cebu City, Cebu
Permanent
Full-time