Account specialist iv - merchant dispute manilaJPMorgan Chase

Job Description:
Qualifications:
Analytical with ability to quickly assess situations and resolve complex issues
Ability to follow complex methods and procedures in diverse routine and non-routine tasks.
Must exhibit keen attention to detail and work with a sense of urgency
Ability to work in a deadline driven environment thru good time management skills
Proactive contribution towards early identification, monitoring, or reporting on systems process opportunities and /or contributing towards building robust controls
Effectively communication to an audience at all levels of management.
Participates in execution of a strategy; implements the tactics to meet goals for a functional sub-group or a department
Engage, participate and execute team projects.
Strong verbal and written communication skills
Good PC skills proficient with knowledge of Microsoft environment.
Must be willing to work day-time schedules of varying start times
Experience or knowledge in Quality Audit testing
Attention to detail and ability to follow and understand complex procedure
Communicate and review errors through reporting
Duties and Responsibilities:
Conducts review of Merchant Disputes specialists to ensure adherence to regulatory, policies and procedures and Disputes Quality Program
Performs targeted evaluations on customer/account interactions as performed by LOB Specialists as defined by Operational Leadership
Communicate and review errors identified through monthly reporting.
Provide support for additional control testing, reporting, and internal process management
Review and conduct deep dive analysis on the Site's Quality Errors
Build and maintain strong, collaborative working relationships with internal and external customers and partners.
Meet deliverables and tight timetables
About Us:
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
About the Team: Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
JPMorgan Chase

Metro Manila
Permanent
Full-time