Account specialist ii - wires and bsg & bos frlnJPMorgan Chase

Job Description:
Job Description:
Banker Support Operations provide support to our Branch Employees, Customers and Vendors through various medium. Specialist provides assistance and guidance on Branch policy and procedures pertaining to service, new accounts, documents, transactions, WIRES, ACH, etc. Specialists are committed to assist Branch users of our various applications by answering application and hardware questions and improving the user's experience addressing simple to complex Technology, Navigation related issues. In addition, specialists provide assistance to Branch personnel and hardware support vendors for ATMs both at branch and offsite locations.
Servicing Channel: Banker Support Operations provides service through multiple channel such as Voice, Chat and Email to 5,000+ Retail Consumer branches.
Requirements:
Strong communication skills, both verbal and written.
At least 1 year(s) of working experience in the related field is required for this position.
Preferably 1-4 Yrs Experienced Employees specializing in Technical & Helpdesk Support or equivalent. Job role in IT Support/Helpdesk in a banking setting or equivalent.
Ability to quickly learn difficult banking concepts, complex application user interfaces and computer hardware/networking/operating systems.
Ability to troubleshoot issues by probing, listening, and analyzing the situation, without relying on scripts.
Ability to deal with upset clients, showing patience, empathy and understanding.
Ability to confidently handle situations quickly and independently.
Ability to train, mentor and assist co-workers on all aspects of serving clients.
Must be willing to work in an environment that requires multi-channel servicing model like Voice, Chat and Email.
Ability to work in a structured environment and adhere to regulatory and compliance requirements
Strong interpersonal skills; professional, courteous, friendly, and empathetic.
About Us:
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
About the Team: Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
JPMorgan Chase

Metro Manila
Permanent
Full-time