Account specialist- epayment gateway Account (mnl)Teledirect Telecommerce Phils Inc

#BeMore Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world's most loved brands and be with awesome, diverse peop #BeMore Do you aspire a rewarding career that lets you do more and achieve more Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top Reasons to work with TDCX Attractive remuneration, great perks, and performance incentives Comprehensive medical, insurance, or social security coverage Premium workspaces Engaging activities and recognition programs Strong learning and development plans for your career growth Positive culture for you to #BeMore at work Easy to locate area with direct access to public transport Flexible working arrangements Be coached and mentored by experts in your field Join a global company with 26 years of experience and more than 310+ industry awards What is your mission As an Account Specialist, you will be working with our ePayment Account. Support has always been at the core of E-payment and, as the company expands globally your work will help provide the highest quality of support to new and existing users. You are also required to perform these job functions: Investigate and research user issues and identify and escalate bugs so they can be resolved as quickly as possible Always be on the lookout for ways to improve the way we do things Advocate for users and pass ideas and best practices on to the rest of the team Update the internal knowledge base when you discover something new Establish effective working relationships with team members and E-payment users Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the ISO9001 and ISO18295-1 Quality Management System of TDCX. Who are we looking for Candidate must possess at least a bachelor's degree in any field Excellent problem-solving abilities Empathetic and can communicate in a caring and friendly manner Strong time management skills and motivation to exceed expectations Ability to work with systems you may not have come across before Enjoy working in a fast paced and changing work environment Tech savvy and comfortable working with technology Strong team spirit with a passion and drive to help users and to deliver the best customer experience Able and willing to work on a rotational shift pattern, which will include weekends Minimum 2 years' experience in related field. Ability to write and speak clearly and concisely with fluency in English
Monster

Philippines
Permanent
Full-time