account services Country ManagerHewlett Packard Enterprise

Account Services Country Manager
Job Description:
Within the family there is a range of technical and managerial customer on-site functions. The family of jobs is focused on managing the onsite delivering of software services, pre-sales, post-sales or service delivery support, installation and configuration for customer environments. The jobs solve various business systems, networking and applications problems for standard industry servers, specialized or complex clustered environments. Deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty. Provides direct post-sales systems on site technical support for reactive and proactive customers. Each position maintains a high level of customer satisfaction by ensuring clear business and technical solution alignment, clarifying customer needs and ensuring that they are met. Jobs are responsible for company Total Customer Experience as well as the revenue growth, profitability, and account retention.
Responsibilities:
Manage teams responsible for providing professional and technical services, Managed services and on-site hardware, systems, sub-systems and/or other applications support for customers according to contractual service levels.
Overall responsibility for planning, recruiting, developing and utilizing Mission Critical support consultants, project managers, Mission Critical support specialists, and Mission Critical ASCs.
Plan, direct, and monitor high- end operationaltactical activities of team.
Set and drive team to meet business and operation targets.
Handle cross-functional and cross-sub-regionregion escalations.
Maintain strong relationship with customers and other functional managers.
Act as a key advisor to senior management on the development of overall policies and long-term goals of the organization.
Solve complex business/technical issues within established policies.
Responsible to evaluate solutions and delivery effectiveness to provide a proactive environment.
Consult on design, and delivery of Mission Critical Support Solutions.
Recommend and lead planning activities at all levels within Account Support Contribute in enhancing the company's ability to develop and deliver Mission Critical solutions.
Develop relationships with consulting organizations and third parties to ensure their solutions include Mission Critical support services.
Provide leadership and mentoring for the company's entire support team.
Education and Experience Required:
Minimum Bachelor's degree or equivalent experience required.
Typically 15 years of related experience in computer customer support industry with proven managerial abilities.
Five years of on site customer support, Mission Critical, systems experience , managed services and Technical services desired.
Knowledge and Skills:
Working knowledge of all Technical Services, Managed services and Mission Critical support service solutions.
Thorough working knowledge of all relevant company Mission CriticalProactive Services, competition, market trends, company organization, third parties.
Understand Mission Critical customers'environment and business drivers to leverage new opportunities.
Capable of building and managing Mission Critical support services that are consistent with ITIL management.
Strong ability to present Mission Critical value to customers in a strategic manner.
Skills in people and project management, planning, problem solving, innovation, analysis, communication and negotiation.
Mission Critical and ITIL certifications.
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HPE is an equal opportunity employer/Female/Minority/Individual with Disabilities/Protected Veteran Status
HPE is an equal opportunity employer/Female/Minority/Individual with Disabilities/Protected Veteran Status
HPE is an equal opportunity employer/Female/Minority/Individual with Disabilities/Protected Veteran Status
Job: Services
Job Level: Manager_2
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.
Hewlett Packard Enterprise

Manila City, Metro Manila Taguig City, Metro Manila
Permanent
Full-time