Account ManagerEastvantage Business Solutions Inc.

Job Description
About the role:
Our company is seeking a highly motivated and experienced Business Partner to join our team. As a Business Partner, you will be responsible for managing and developing a team of direct reportees, maximizing client relationships, and driving the prioritization of business requirements and roadmap. You will be expected to take small to large, company-wide, high-demand programs/projects from conceptualization through final implementation and go-live, as well as communicate and collaborate with all areas affected by the program/project including cross-functional partners, business sponsors, and vendors. You will also be responsible for ensuring compliance and scaling business operations by understanding operational issues and opportunities.
Key Responsibilities:
Plan and assign daily work to direct reportees and manage their performance
Review and manage operational reports such as client scorecards and metrics management
Develop and maintain strong client relationships and maximize outputs
Implement best practices across direct accounts
Manage and take ownership of small to large, company-wide, high-demand programs/projects from conceptualization through final implementation and go-live
Collaborate with cross-functional partners, business sponsors, and vendors to ensure successful program/project delivery
Drive prioritization of business requirements and roadmap
Own the program schedule, task assignments, and lead schedule progress
Become a trusted partner with the business and accepted into the business team's inner circle of influence
Understand operational issues and opportunities (business processes) and help drive technical solutions to scale business operations and ensure compliance
Position requirements:
Minimum of 3+ years of experience in CRM and/or consulting implementation in a BPO environment
Experience working on account/client management and sales-related projects (e.g. e-commerce, quoting and ordering systems, pipeline management)
Must have worked on large transformational Tech, Business Support, and CRM projects
Experience in managing people and client relationships
Deep knowledge and thorough understanding of project management tools, methodologies, and best practices
Proficiency in using MS Excel
Proven experience in running multiple large programs/projects in an enterprise environment