Account ManagerSupport Services Group

Position Summary: Functions as a primary point of contact for client support for specific clients assigned to them in managing the entire client experience for all clients' various channels from pre-sales through post-sales, retention-based customer service experience, LiveChat, and/or email support, through new client implementation and ongoing support.
In this role, the AM responds to customer inquiries by phone and email; acts as the liaison between all managing partners, including the sales, customer service, and/or any vendors on behalf of our clients as it relates to the business.
Principal Duties/Responsibilities:
Provide client support services in accurate and timely fashion.
Maintain high level of professionalism and competence in every client interaction.
Build positive and productive relationships with clients.
Make frequent client calls and visits to strengthen client relationships.
Analyze and resolve service issues promptly.
Inform management about complex client issues and resolutions.
Ensure invoicing is produced accurately and delivered and approved by the client in a timely manner.
Maintain client focused working environment for team.
Work in compliance with company policies and procedures.
Identify and develop new business opportunities with client contacts.
Utilize effective problem solving and time management skills in client service operations.
Assist in risk assessment and mitigation activities.
Develop process improvements to enhance service efficiency and effectiveness.
Provide support in new product development and enhancement activities.
Evaluate client's KPIs and ensure that performance is meeting the client's expectations.
Possess excellent data presentation skills including business reviews (monthly, quarterly, annually)
Communicates clearly, both written and verbally.
Must be able to handle multiple tasks at once and prioritize efficiently.
Must have an ability to handle both positive and negative situations when dealing with campaign set-ups and daily sales reports with clients.
Performs work accurately in a detail-orientated manner.
Handles situations and resolutions in the best interest of both the client and company.
Displays a mature attitude and appearance.
Provides prompt, courteous service to all external and internal clients.
Identifies and resolves client issues using critical thinking and problem-solving skills.
Assists with special projects as assigned.
Willing and able to travel as needed.
Other duties as assigned
Requirements
Recommended Skills/Abilities:
Maintains positive attitude in a changing, fast-paced, goal-driven, and team-oriented environment.
Identifies inefficiency in current processes and proposes solutions with limited guidance.
Highly articulate in both oral and written communication, presentation, persuasion and negotiation to achieve desired result.
Ambitious, flexible, and aggressive. A self-starter who requires minimum supervision and adapts easily to changing work environments and requirements and can drive for results.
Required Experience:
· Minimum of one to three years in a responsible customer/client-focused role.
Education:
Associates degree in Business or related field required, Bachelors degree preferred.
Support Services Group

Metro Manila
Permanent
Full-time