Account Manager iJPMorgan Chase

Job Description:
As a Call Center Team Leader, you will manage, coordinate and direct the daily operations of a unit of twelve (12) or more non-exempt staff members, monitoring their work and setting workflow priorities, introducing to them to new procedures and tracking their performance. You will handle the exception items, resolve complex issues, review and recommend system modifications and monitor daily business and quality review of input. As Team Leader, the position performs complex analysis of loan activity involving an advanced understanding of mortgage servicing and accounting systems. You will perform complex analysis of loan activity involving an advanced understanding of mortgage servicing and accounting systems. Understand a wide range of mortgage products and will interpret loan and related legal documents. Develop a keen understanding of loan amortization, preparing life of loan accountings, and secure a strong understanding of the processes and responsibilities of the Servicing division. Evaluate financial and strategic processes through various methods, focusing on the client community and the financial elements of the mortgage accounts involved. In this position, you will also recommend human resources actions (hiring, salary actions, promotions, corrective action & termination), coordinate with management and other supervisors to resolve problems and work on special projects. You can expect to have interaction with customers and company employees outside your immediate work area.
Core Competencies:
Mortgage Loan Servicing experience preferred to handle different skills - Transactional, Full Mortgage, Home Equity, Inbound Outreach, Advanced Escrow, Specialty Services
Enhanced communication required for handling direct customer issues
High degree of interpersonal and negotiating skills with proven leadership and conflict resolution skills
Excellent written and verbal communication skills
Communicate clearly and effectively with all levels of management
Strong problem solving and decision making skills
Ability to multi-task: type while listening, view multiple screens and systems, keep up to date with new procedures
Ability to apply effective listening skills
Ability to follow complex methods and procedures
Ability to plan, organize and prioritize tasks
Ability to demonstrate creativity
Ability to motivate, coach and develop for performance improvement
Ability to meet deadlines
Familiarity with standard office equipment
Must be willing to have the ability to work in a fast-paced, heavy call volume environment
Must ensure customer satisfaction
About Us:
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
About the Team:
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
For many, owning a home is the ultimate dream and we're here to help customers make responsible choices throughout the home buying process through our online tools and advice. Whether purchasing a first home or vacation home, refinancing an existing loan or tapping into a home equity line of credit, we offer comprehensive services to help homeowners at every stage of their journey.
JPMorgan Chase

Metro Manila
Permanent
Full-time