Account Manager - hubLondon Stock Exchange Group

The Account Manager is responsible for maintaining deep customer relationships to drive account revenue retention and growth. By collaborating with internal partners, Account Manager delivers exceptional service and a valuable solution. The position will manage a defined book of business aligned by customer segment within a geography and will be accountable for the commercial close of all deals. You will also open up larger solution opportunities and introduce Solution and Proposition Sales.Role Responsibilities:Demonstrate deep understanding of the customer decision maker's strategies, priorities and needsMaintain solid understanding of business propositions to initiate conversations and raise interestBuild and embed a long-term trusted advisor relationship within their accountsDrive growth by expanding company footprint within their accountsCoordinate activities amongst other SAM stakeholders, including Sales Specialists and CSM's, to drive the revenue growth of the book of businessFocus on maintaining overall customer engagement and expanding and retaining managed net revenueOversee all commercial activities within accounts, owning the end to end customer relationshipDrive efficiency in account administration (especially for lower value and growth potential accounts)Govern internal and external stakeholders and maintain networks to negotiate and close dealsAccountable and responsible for simple order takingEmerging & Growth Model:Account Manager for Growth accounts will manage a defined book on a proactive basisAccount Manager for Emerging may handle a book of accounts on a proactive basis (the focus might be more on retention compared to Growth AMs, but there will still be expectation of sales in the emerging p/f).All Account Managers in Emerging and Growth are responsible for revenue retention (primarily), sales, and administration of their accountsQualifications and Experience Required:Strong understanding of customers and their business model and workflowsIndustry experience within the customer segmentStrong product knowledgeRelationship building skillsSelling skills (identity, develop and articulate a complex proposition/consultative selling)Strong negotiation skillsStrong interpersonal skills, ability to develop and execute a sales plan, ability to use a variety of technology with a high level of proficiencyProblem solving ability to understand, articulate, structure and solve client needsPresentation and communication skills: ability to deliver presentations and communicate at all levels within an organizationAbility to collaborate with account teamUniversity/college degree may be required, equivalent experience may be considered depending on position/departmentAdvanced degree may be preferredSignificant work experience in applicable industry and knowledge of customer workflow requiredShown competencies in account management, sales or marketing experience in a customer facing environment requiredCustomer relationship management required throughout all levels within an organizationJoin us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.Please take a moment to read this carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, .If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
London Stock Exchange Group

Taguig City, Metro Manila
Permanent
Full-time