account Management associateDelivery Hero

Company Descriptionfoodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience-fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.Job Description
Manage and enhance the work relationship with the partner restaurant chains through regular, personal contact with the restaurant manager
Renegotiate the contracts conditions such as commission rate or minimum basket size with restaurant manager on a regular basis
Convince restaurant manager to implement the backlink on their website and/or a splash page to convert online traffic into additional orders
Design and improve the aftersales process by streamlining the operations and the CRM system
Find and convince the best partner restaurants to join the corporate menu booklet and monitor the order evolution as well as customer experience after integration
Negotiate exclusive deals with the best partner restaurants in order to increase the orders and at the same time safeguarding the relationship quality to the partner restaurant
Ensure that all partner restaurants maintain a high customer experience and brief them on how to even improve it
Qualifications
Bachelor's degree graduate
Preferably 1-3 years lead or account management experience preferable in the food and beverages industry
Great interpersonal and communication skills in person, strong negotiation skills
A desire to contact the best local restaurants and chains: you thrive and excel at convincing people
Endurance and perseverance in the process of follow up on partner restaurants
Pleasant personality, high level of enthusiasm and commitment
Ability to work structured and efficiently organize the communication process with our partners
Team player, self-motivated with the ability to work self-reliant
Keen interest and good understanding of building relationships with clients
Required language(s): English and Filipino
Baguio based employees
Delivery Hero

Baguio, Benguet
Permanent
Full-time