Account ExecutiveInsight Enterprises

Requisition Number: 87816
Position Overview :
The Account Executive role provides a meaningful, omnichannel experience to Insight Customers when they dial into the Insight Toll-Free number. This individual will answer the phone, make connections, answer questions, solve problems, and get people happily on their way. The Customer Care Representative is also expected to assist customers in placing orders, and within the sales process, show skills in up-selling and cross-selling products.
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Responsibilities
Establishes and maintains a high level of customer satisfaction in all sales transactions
Consistently meets/exceeds weekly and monthly sales activity goals by utilizing sound telephone based selling approaches
Closes prospective customers using working knowledge of the company's product line
Places orders from Inbound queues
Identifies opportunities to up-sell and cross-sell customers
Handles inquiries with regards to product, pricing, order expediting, customer relations, and complaints
Handle all incoming phone calls with courtesy and professionalism
Ability to multi-task and solve customer problems, take orders, and answer other inquiries while completing other assigned tasks
Learn order processing system regarding all aspects of order entry, order inquiry, customer cross-reference, and any other functions necessary to perform daily tasks
Understands shipping instructions and comprehends distribution center processes
Qualifications
Open to college undergraduates
Excellent communication skills in English
Experience with Inbound / Outbound sales is an advantage
Strong interpersonal skills and ability to think independently and follow through effectively
Has a strong customer service orientation and is attentive to detail
The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, .
Internal teammate application guidelines:
Meet the minimum qualifications and requirements of the position;
Have completed twelve (12) months service in their current position; six (6) months of service in warehouse roles;
Not be under a disciplinary evaluation or suspension period;
Have satisfactory performance in their current position;
Have their current manager/supervisor recommendation
Do you know someone who would make a great Insight teammate?
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About Insight
Insight's success begins with our people making meaningful connections every day. Our culture lives in our teammates. Insight is looking for great people who will embrace our values of Hunger, Heart and Harmony. Hunger to create new opportunities for our clients. Heart to make a positive impact in people's lives. Harmony to celebrate each other's unique contributions to bring solutions to clients.
Insight Canada is an organization that encourages and supports ongoing training and development opportunities. We are composed of a talented, diversified workforce that performs collectively in an entrepreneurial and flexible environment. Our teammates have access to the latest and greatest technologies in performing their daily activities.
Here's a little about us, and why we're top choice of prospective employees in the Canadian IT Solutions industry:
Global technology provider of IT hardware, software and service solutions
Fortune 500 company founded in 1988
11, 000 + teammates worldwide, operating in 22 countries
Montreal's Top Employer (2020 & 2021)
$8.3 billion in revenue in 2020
Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance
We offer an amazing flex benefits plan, RRSP matching, paid time off for volunteering, paid sick days, paid vacations, and much more.
As part of the Insight Canada team, you will be a member of a highly innovative solutions environment where the people are dedicated and focused on continuous learning and growth opportunities.
Today's talent leads tomorrow's success. Discover more at:
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
Posting Notes: Pasig || National Capital Region (PH-00) || Philippines (PH) || None || None || PH - Mandaluyong ||
Insight Enterprises

Pasig City, Metro Manila
Permanent
Full-time