Account Executive | us shiftZigZag Careers

ZigZag is looking for an Account Executive to join our team!
About the Client
The client's award-winning platform helps marketers unlock instant branded content from influential creators. It allows brands to increase their marketing efficiency via a powerful platform that can be accessed through an annual subscription or pay-per-use; while everyday creators can make money crafting content for the brands they already use and love.
About the Role
Our Customer Success team drives optimum customer experience and platform outcomes. Working closely with customers to discover their business needs and challenges, Customer Success team will educate them on best usage practices, latest features and actively suggest platform actions to deliver a stronger campaign performance, in turn driving repeat usage and renewal. Acting as a voice of the customer, Customer Success is also responsible for communicating common customer behaviour and feedback to the sales, marketing, and product teams to further improve experience and outcomes.
What You'll Do
Assist in the overall relationship with our customer base, which includes: initial onboarding and training, increasing adoption, ensuring retention, and ongoing satisfaction.
Provide technical support to customers ensuring they remain satisfied with the product
Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with our product team to help improve the platform (feature requests, improvements, bugs).
Maintain excellent service standards, ensuring they reach success as soon as possible, going above and beyond to ensure customer satisfaction and retention.
You will help customers maximise the value of platform with absolute knowledge of the product.
Respond to support queries, provide answers and be the go-to guide.
Management of CRM and other platforms related to delivering customer success.
You will help monitor customer health through available metrics and assessment and carry out follow-up actions as necessary.
Along with the Customer Success Manager, you will help to identify and resolve challenges with product adoption encountered by our customers
Who You Are
A minimum of 1-2 years of relevant experience in a customer facing role or account management role
Excellent time management skills and ability to multi-task and prioritize work
Proficient in managing documentation and tracking of multiple work items and requests
Technical aptitude and the ability to understand and explain complex concepts in simple terms.
Great interpersonal and relationship-building skills.
Listen to the customer and connect them with the appropriate department to address their needs.
Customer-centric attitude.
Highly adaptable and quick to learn new information.
Possess a strong work ethic and relentless attitude to achieve success.
Ability to Work in a Fast-Paced Environment.
Open to a culture of innovation, professional development and collaborating with others in a team.
*Candidate must be amenable to work in US shift (9PM-6AM PH Time)
*This is on a temporary work from home setup. Candidate must be willing to report in Ortigas, Pasig City once required/after the pandemic.
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ZigZag Careers

Pasig City, Metro Manila
Temporary
Full-time