account DirectorPublicis Groupe

Job Description
The Account Director (AD) is the primary contact between the agency and the assigned client accounts. The AD is responsible for all strategic planning, consulting and business development within the existing client base.
Responsibilities:
Able to translate and understand client's business challenges, and create strategic experiential (& integrated, where applicable) plans to solve or improve business performance, demonstrated through clearly defined and measurable results
Ensure excellent customer service levels throughout Account Team and all agency touch points
Ensure that budgets are sufficient at the start of each client engagement, and that during each engagement, Account team members are staying within appropriate ranges of profitability, while always delivering highest quality service and product
Responsible for the direction, growth and development of all members of the assigned Account Team - including but not limited to performance reviews, goal setting, professional education, motivation and engagement.
Ensure that Account Team provides clients with a continuous flow of key learnings and recommendations that improve their business and lead to closer partnerships with the agency
Build and maintain outstanding customer relationships with assigned client(s)
Identify potential new business leads within existing client roster
Actively support the Business Development team on new program builds, as lead, through pitch process, to eventually take over and manage the program and client
Effectively present and sell agency work/proposals to client roster
Assist in the creation of project specific budgets
Attend client meetings during development phase of engagement
Maintain on-going relationship with clients after the initial "sell-in" phase
Develop and execute program contracts with clients
Identify "breakthrough" concepts and ideas that deliver to the strategy and business needs of the client
Coaching and mentorship of account team; determine ways to incorporate and develop best practices into account team members' skill sets
Establish KPIs for client program/activations, identify the measurement methodology to be used and ensure proactive measurement
Lead quarterly agency/client reviews to highlight performance, share category or industry insights that will lead to business driving conversations
Qualifications
Bachelor's Degree in Business, Marketing or a related field
Master's in business administration a plus
7 - 10 years of relevant marketing experience, agency experience highly recommended
Knowledge of experiential marketing industry
Highly proficient in Microsoft Office Suite, specifically in Excel and PowerPoint
Excellent writing, copyediting and general communication skills
High level of detail-orientation and ability to multi-task in a fast-paced environment
Publicis Groupe

Legazpi City, Albay Makati City, Metro Manila
Permanent
Full-time