account CoordinatorShepherd

Description LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES Job Title: Account Coordinator Schedule: 8:00AM EST to 4:00PM/5:00PM EST Salary Range : $900-1,500 Benefits : PH Holidays, Performance Bonus About The Company A minority and female-led advisory firm with over 25 years of customer experience (CX) and employee experience (EX) expertise. We partner with our clients to analyze and improve how your customers and employees interact with your organization. We also run a community of customer service agents and leaders across Canada. Our vision is to radically change the way organizations serve their customers. We do this by providing consulting services on customer experience & leadership as well as through the development and delivery of instructor-led training. For over 20-years, we have supported organizations across all sectors and industries as a trusted partner to design their Customer Experience strategies, empower them with the skills and tools to deliver upon the strategies, and sustain their implementation through a community of CX professionals. About The Role The ideal candidate will play a crucial role in directly engaging with clients, ensuring smooth communication and scheduling, and providing support. We are looking for someone who pays attention to detail, possesses exceptional organizational skills, and excels in a fast-paced environment. As an Account Coordinator, you are primarily responsible for client relations, and client projects as well as providing internal support for training and consulting engagements. you will play a critical role in driving success and reaching objectives in a boutique training and consulting firm. Based on your skill sets and abilities, we will help put you in roles you will succeed in while providing professional growth experiences. Responsibilities Be the trusted coordinator and advocate for a portfolio of clients Design and manage end-to-end project plans Collaborate with other internal teams to ensure successful execution of projects Support senior internal stakeholders with project proposals, RFPs, and account planning Resolve client inquiries by aligning them with the right resources Serve as the lead point of contact for all client account management matters Develop trusted advisor relationships with key accounts, client stakeholders, and executive sponsors Ensure the timely and successful delivery of our solutions according to client needs and objectives Plan, organize and enable the company to be positioned as a respected and trusted source for everything 'Customer Service' Have excellent typing and organizational skills, exhibiting meticulous attention to detail and produce high-quality work product. Have a keen ability to learn and assimilate new information into ongoing projects and prioritize tasks according to business outcomes Schedule, follow up and communicate with clients and internally to ensure smooth execution of all meetings, events and workshops. Maintain solid working knowledge of all company services and programs Provide support for all online digital marketing (work with internal communications and design teams) Coordination of meetings & teleconference setup; take meeting minutes as required Requirements Educational background and Work experience: Completed a College Diploma or bachelor's degree in Business, Communication, Marketing, or Administration Project Coordination an asset Minimum of 2+ years related work experience through co-op or part-time roles Previous office/volunteer experience is an asset Skill And Attributes For Success Ability to multitask, prioritize, and work on multiple tasks simultaneously Wishes to learn a lot, fast, and is willing to jump in and tackle a large variety of projects, most of which they will have no previous experience (ambitious to succeed) Highly motivated self-starter and has superb attention to detail Excellent verbal and written communication skills Exceptional organizational and time management skills Proficient problem-solving skills Positive work ethic, mindset, and attitude Receptive to feedback and always strives for excellence Can meet tight deadlines Working knowledge Adobe Design/Creative Suite (Illustrator, InDesign) Proficient in Microsoft Office Suite (PowerPoint, Excel, Word), SharePoint Proficient in online meeting platform tools (MS TEAMs, ZOOM, WEBEX, D2L Brightspace) Experienced with Monday.com (an asset) Strong customer service focus Always curious and taking initiative
foundit

Manila City, Metro Manila
Permanent
Part-time