4pl Coe leadA.P. Moller - Maersk

Job Description
Opportunity
The core purpose of the 4PL CoE Lead is to ensure delivery of Maersk L&S's value proposition to its 4PL customers through excellent customer service delivery. The 4PL CoE Lead leads the Centre of Excellence team and drives optimization and continuous improvement, training and development and service quality programs that support Maersk's strategy of differentiation vs competition.
This position also:
. Holds the primary responsibility for customer retention and for identifying cross sell/up sells opportunities to the customers.
. Provides thought leadership to all products, Implementation manager, and other heads of department.
This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.
We Offer
Maersk being the global leader in the industry, you'll have the opportunity to work for a large global organization and get exposure to excellent processes and systems. You will join an organization that offers a challenging and rewarding career where everyone's contribution is valued and rewarded.
On leadership and mentoring, Maersk has a nurturing management culture. Throughout their career, your leaders will support your ideas and provide necessary advice and training. You'll be given the opportunity to prove yourself, as well as challenging work that develops your abilities.
On career development, there are wide range of roles in Maersk and Maersk has a very good career mobility program that establishes a culture of priority consideration to internal candidates and to encourage employees to take responsibility for managing their careers whether to move laterally or vertically.
Key Responsibilities:
Lead and Manage the CoE teams to focus on the key Customer Deliverables:
Enabling shipment visibility
Proactive solutions
Timely documentation and exception management
Ensure service delivery alignment with agreed client SLA's.
Drive understanding of contracts, terms and conditions and charge structures to ensure Maersk 4PL a) delivers on its promises and b) takes every opportunity to upsell and receive value for all services provided.
Implementation of new customers into the CoE ensure proper SOPs/IOPs are established and managed through any related hyper-care.
Monitor, record and report the performance of CoE teams with suitable recommendations on: Service delivery wins & Service failures.
Work with the KCMs/ Commercial team to establish and strengthen customer relationships.
Required experience & skills:
7+ Years of experience in leadership roles
5+ Years of operational knowledge in logistics, preferably 4PL products
Excellent communication skills and the ability to communicate confidently
Well organized when working under pressure
Degree educated preferably in Business Logistics with high Finance sensitivity and risk mitigating attitude.
Ability to work in a matrix organization and influence decision makers.
Proven and sustained track record of delivery, with focus on driving results through others.
Experience of working with wide variety of complex operational and commercial challenges.
Exposure and understanding of Business Improvement / Lean tools.
Customer-facing and interaction skills with high-level of customer orientation
Good planning skills and the ability to work under pressure to deadline
People Development
Strong people management skills - ability to attract and retain talent in the organization
Ability to develop a robust succession plan and ensure people growth