430982 | event Management analyst (noc support)Monroe Consulting Group P

Executive recruitment firm Monroe Consulting Group Philippines is recruiting on behalf of an innovative technology solutions provider focused on cybersecurity, Hybrid Cloud, Global Network Management, Disaster Recovery, and traditional Managed Services.
Job SummaryOur respected client is looking for people with initiative, autonomy, and leadership ability to optimize both process and delivery around our Managed Service offerings for the job of Event Management Analyst (NOC Support).
The Event Management Analyst (NOC Support) will be responsible for leading the company's technical field support services across all regions, by providing excellent customer service and resolving all technical issues generated by one of the company's integrated monitoring systems. As an event management analyst, you should have a solid technical background combined with customer service expertise and a problem-solving attitude. Ultimately, this position should be able to ensure high-quality technical support and continue to increase client satisfaction. The job is in Clark Global City, Pampanga, Philippines, with an onsite work arrangement. The standard hour for this shift is 3 to 12-hour days and every other Saturday rotation.
Key job responsibilities:
Rapid response and initial triage of events generated from one of the company's monitoring platforms.
Performance reporting through analysis of data as it relates to the device/event generated to identify trends that could lead to possible problems.
Assessment of event impact related to business criticality.
Clear communication to all necessary internal and external parties throughout event triage ensuring updates are being provided regularly.
Continually follow best practices through the entire technical support process
Escalation to event management engineer post-triage for continued troubleshooting and resolution.
Ability to adjust priorities and balance responsibilities in a fast-paced environment.
Client support and communication both inbound and outbound via phone, email, chat, and other approved Thrive communication methods.
Available to work outside of standard hours when necessary or as part of on-call rotation if applicable.
Other duties as required.
Key job requirements:
Bachelor's Degree in Information Technology or related discipline preferred, or equivalent combination of education and relevant work experience.
1 - 3 years of call center or managed services experience preferred.
Technical subject matter expert on MSP products as they relate to the company's service catalog.
Strong written and verbal communication skills.
Attention to detail and focus on adherence to SOP's.
Job details:
Salary Budget: PHP 40,000 - PHP 50,000
Work Set-up: Onsite/shifting
Education Background: none specified
Years of Exp.: 1-3 years of call center or managed services experience preferred.
Skills/Qualifications: Technical subject matter expert on MSP products
Job Type: Full-time
Salary: Php40,000.00 - Php50,000.00 per month
Benefits: Health insurance
Schedule: 8 hour shift
Supplemental pay types: 13th month salary
Education: Bachelor's (Required)
Experience: SME on MSP products: 3 years (Required)
Summary of role requirements:
Looking for candidates available to work on weekdays
2-3 years of relevant work experience required for this role
Working rights required for this role