409387 | user experience/ UX DesignerMonroe Consulting Group P

Monroe Consulting Group Philippines, an executive recruitment firm, is currently recruiting for an experienced UX Designer on behalf of the largest life insurance company in the Philippines. This company offers customizable plans and the job is based in Makati with an 80% on-site setup, dayshift schedule, and weekends off.
Responsibilities:
Identify target customer segments, service needs/opportunities/insights, and set business/financial targets to meet business objectives.
Design best-in-class experiences, and process improvements, and deliver business process notation to various forms of documenting processes.
Expand experiences to allow for innovative ways to service, delight, recover, or upsell to the existing customer base, with emphasis on using digital, frictionless, and on-demand platforms.
Manage a framework of qualitative and quantitative measures that would allow the organization to effectively monitor and evaluate customer satisfaction for all initiatives and events.
Collaborate closely with cross-functional business units to map customer journeys, gather insights, process, and ensure delivery of programs.
Plan and execute customer experience programs, with emphasis on digital channels, which covers the development and implementation of customer experience programs, development of tracking and monitoring system, design of tools and training materials, and briefing of relevant stakeholders.
Lead projects or tasks as assigned to meet operational and/or strategic goals.
Create a customer-centric culture by defining, implementing, and modeling an environment conducive to fostering the 'customer first' approach.
Job Requirements:
Graduate of Engineering, Business Management course (Industrial Engineering, Management Engineering, Business Management).
At least 5 years of relevant work experience focused on CX design, process engineering, customer service, and Operations.
Proven track record of effective change management, implementation of human-centered design platforms, fintech projects and/or digital ecosystems, and conversion of physical stores/spaces into digital sales hubs.
In-depth knowledge and experience of life insurance, are an advantage.
Certification in Six Sigma, an advantage.
Agile, highly analytical, and detail-oriented.
Strong project management skills.
Strong communication, presentation skills, and visual storytelling.
Willing to go on fieldwork and travel.
Proactive and flexible attitude, with a willingness to take an "all hands on deck" approach.
Salary: PHP 70,000.00 - PHP 80,000.00 per month.
Summary of role requirements:
Looking for candidates available to work on weekdays
More than 4 years of relevant work experience required for this role
Working rights required for this role