21005601_en - Associate manager - trainingSutherland

https://sutherland.taleo.net/careersection/2/jobdetail.ftl?job=21005601&lang=en
PH
Job Description:
Sutherland is seeking a reliable and organized person to join us as an Associate Manager - Training. We are a group of energetic and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Associate Managers in this role get to:
Enable and guide: Be accountable for the delivery of all the Organization Capability programs for Team Managers and above.
Empower the workforce: Deliver training programs in virtual or brick and mortar classrooms & follow-up on post-delivery expectations to closure of certification. Have regular touchpoints with participants during the training phase.
Impact the bottom line: Regarding the business / programs and also improve the performance of the participants attending the training programs. Provide inputs to the Training curriculum to make it effective and efficient.
Define Sutherland's reputation: Ensure compliance & maintain training data for the department accurately and timely.
Strengthen relationships: Establish and maintain communication with clients and / or team members; understand needs, resolve issues and meet expectations.
Qualifications:
Our most successful candidates will have:
Bachelor's degree with minimum 2 years' experience
Strong understanding of process transformation services (SL, Quality, voice / data metrics, etc.)
Excellent facilitation and process transformation services knowledge
Strong verbal and written communication skills; be able to communicate in a clear, constructive and professional manner
Ability to be pro-active in developing trust and professional rapport with Team Managers; work as a team-player
Ability to efficiently manage time and to be able to effectively track training criteria (attendance, test scores etc.)
Strong analytical skills
Sutherland

Pampanga
Permanent
Full-time