21003235_en - lead- Business excellenceSutherland

https://sutherland.taleo.net/careersection/2/jobdetail.ftl?job=21003235&lang=en
PH
Job Description:
You are joining Sutherland Global Services, a global business transformation company offering an integrated set of back-office and customer service support services.
One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.
Key Responsibilities of Operational Excellence Expert:
The key responsibilities include driving Process Transformation roadmap, defining and implementing strategic initiatives to ensure our continued success in the deployment of the Business Excellence practices and Agile Automation
Drive Operational Excellence (OE) value proposition
Clear thought process to guide & provide services to cluster of clients
Strategic thinker mentoring the team
Maintain team flexibility and skills to be able to support recovery work as needed.
Transform the organization from focus on conventional detection and containment to focused on best-in-class prevention
Guide, direct, maintain and monitor all activities associated with the successful application Business Excellence
Implement systems and processes that deliver improvement toward 100% conformance to customer requirements
Engaging with Client process team and work on project that improve client processes and drive client value
Drive rigorous metrics related to the Balance Score Card to evaluate performance and drive reduction in variability/defects in critical business processes
Build relationships with other regions and global team resources in order to support identification, review, prioritization and execution of key improvements opportunities/projects to drive results
Qualifications:
Our most successful candidates have:
5+ years of experience in Process Transformation, Process Automation, Operational Excellence, Quality
7+ yrs of overall experience (Business Process Management /Outsourcing Experience preferable)
Lean Six Sigma Green Belt with Quality improvement and Lean Deployment background
Ability to breakdown End to End process to identify automation/improvement opportunities and create automation/transformation roadmap
Should have delivered end-end Process Transformation projects for global clients
Well versed with Industry Digital technologies & leading tools, automation, AI and Analytics plus have a proven track record of implementing Digital solutions
Excellent Communication skills, result-oriented, self-driven person with a high energy level, analytical and structured with extensive experience in managing a high-performance team and delivering large scale Transformation project.
Experience in shaping of solutions, process diagnostics, blueprinting and are savvy with PowerPoint and Excel
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Sutherland

Taguig City, Metro Manila
Permanent
Full-time