20006086_en - associate Vice President - qualitySutherland

https://sutherland.taleo.net/careersection/2/jobdetail.ftl?job=20006086&lang=en
PH
Job Description
The Quality Country Head Role Overview:
Quality Country Head is responsible for overall operations of Quality Team in the Geo.
Regional Owner of People Enablement and Functional Excellence of Quality Team for the Country/Region.
Owner of Performance Analysis Framework feeding into CI Operational Guidelines.
Overall single owner of all people driven decisions involving headcount, management spread and performance management of the Quality Team.
Represent Sutherland Global Services and Quality Service Offerings to potential clients and existing clients.
Represent Quality Team as part of Senior Leadership Reviews and Decision-Making Process.
Budget Owner for the Region.
Qualifications
Our most successful candidates have:
14+ years in BPO/ITES and or Service Excellence/Quality Management
Six Sigma Green Belt Certified. Preferably LSBB Trained or Certified
Extensive knowledge of ITES/BPO with in depth understanding of Customer Experience dynamics
Minimum 6+ years of experience in leading cross functional teams with complex Matrixed Organizations
In depth knowledge of standard Analytics Tools and Processes used in Quality Management Industry Wide
Excellent presentation skills and ability to influence decisions working with Top Management
#LI-VL1
Sutherland

Taguig City, Metro Manila
Permanent
Full-time