15k* signing bonus |earn up to 20k*| pioneer Financial account | alabang siteGenpact Philippines

JOB DESCRIPTION
With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands-and we have fun doing it. Now, we're calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of Customer Service Representative, PA/PD
Responsibilities
Support one of the financial institution by providing outstanding Customer Service Experience to their existing Clients
Expertly and promptly resolve client inquiries at the first point of contact or call out to appropriate level for resolution
Be able to service customers on a variety of topics, which can include, but not limited to, providing account transactions details, placing investigations, or on-line navigation assistance
Customer Service for American consumer banking
Use of CRM tools & collecting/documenting detailed information
Ability to utilize tools and resources appropriately to efficiently resolve customer inquiries
JOB QUALIFICATION
Qualifications
Minimum Qualifications
At legal age by the time of application
High School / Senior High School graduates are accepted, College graduates are preferred
Ability to perform in a fast-paced and high volume service center
Ability to multi-task alongside compliance to the process
Shall pose no challenges in adhering to work schedules
Flexible to work in any schedule
Excellent data entry skills
Detail oriented
Preferred Qualifications
Able to demonstrate understanding while improving chance to create rapport with the customer
Has previous experience in meeting/driving Net Promote Score performance/expectations, preferably in a customer service business for Consumer Credit Cards
OTHER JOB REQUIREMENTS
Education
High School Diploma
Field of study
Others
Specialization
Banking/Financial
Customer Service - Oriented