Workforce Scheduler and Planner - McKinley TaguigNeksJob Philippines

Description
WORKFORCE SCHEDULER & PLANNER
Job Description:
• Managing the day to day forecasting and scheduling for specified accounts
• Ensure strategis goals are met through forecast modeling, collaborative planning and effective communication.
• Oversee and maintain the workforce managment platform utilized for forecasting and scheduling
• Establishes a statistical baseline forecast for all departments
• Provides clear communication of the forecasted workload, changes, assumptions, inputs and etc. to the Senior Leadership team
• Formulate recommendations based upon analysis, data and input from users and departmental management
• Appropriately forecast and account for growth due to seasonal variations and special events
• Gathers data to understand the key drivers of volume (lead and marketing forecast, outbound call volume) and incorporate into forecasting and planning
• Identifies and researches service level risks for problem resolutionand management notification
• Leads in the effort of building staffing strategies that support multi-site, multi-skilled student contact centers
• Assist with training of staff on Workforce management policies and procedures
• Responsible for updating statistical info into WFM modeling software
• Maintain reports on workforce
• Works closely with WFM Manager in developing modeling scenarios for all department supported
• Maintains a close working relationship with all departmental leadership team in developing staffing strategies
• Responsible with assisting the WFM Manager in training and supporting new WFM team members
Qualifications:
• At least a high school graduate
• At least 6 months' worth of experience as a BPO Workforce Scheduler or Planner is required
• Well-versed in creating and translating raw data into useful/informative reports
• With high level of expertise in using MS Office (especially MS Excel and PowerPoint)
• Required skill(s): data analysis, real time management, scheduling, system and network administration, Generating Data, MS Office.
• Applicants must be willing to work in McKinley Hill.
• Flexible and willing to work in shift schedules
• Can start ASAP
Interested and qualified applicants must send an updated resume to **.com
Subject: Workforce Scheduler and Planner
*Please note that the salary package that we can offer to the aforementioned role is Php 25,000 to Php30,000 for the base pay and that excludes our fixed Php2,000 for the non-taxable allowance.
Requirements
Minimum education level: Senior high school
Years of experience: 1
Language(s): Tagalog
Availability for travel: No
Availability for change of residence: No

₱ 32,000.00 monthly ·  Taguig, National Capital Region ·  19 September (updated)
Work type
Full Time