Monitor agent status in real-time
Monitors inbound operations to ensure optimal staffing levels
Evaluate adherence and take immediate action to improve performance
Responsible in processing the hourly, daily, weekly, monthly schedule adherence reports
Submit reports in an accurate and timely manner
Requirements
At least college degree in any field
Attention to detail and high level of accuracy
Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail
Working experience creating MS excel reports and templates is an advantage but not required
Strong organizational skills and with good analytical skills
Benefits
You'll get to enjoy your total salary package right away even on your first day of training
Paid leaves after 6 months of employment
Opportunities for growth! If you plan on becoming a Team Lead, Trainer, or Supervisor, it is super easy.
Support Services Group
Monitors inbound operations to ensure optimal staffing levels
Evaluate adherence and take immediate action to improve performance
Responsible in processing the hourly, daily, weekly, monthly schedule adherence reports
Submit reports in an accurate and timely manner
Requirements
At least college degree in any field
Attention to detail and high level of accuracy
Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail
Working experience creating MS excel reports and templates is an advantage but not required
Strong organizational skills and with good analytical skills
Benefits
You'll get to enjoy your total salary package right away even on your first day of training
Paid leaves after 6 months of employment
Opportunities for growth! If you plan on becoming a Team Lead, Trainer, or Supervisor, it is super easy.
Support Services Group
Other Info
Cebu City, Cebu
Permanent
Full-time
Permanent
Full-time
Submit profile
Support Services Group
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About the company