workforce Manager24-7 Intouch
Workplace: MetroManila, Manila
Salary: Agreement
Work form: Full time
Posting Date: 11/11/2025
Deadline: 21/02/2021
About 24-7 Intouch
24-7 Intouch is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world's biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through actionable insights and analytics.
For more on our culture, follow the link to Our Story -
About the Job
We are changing the way people think about customer care, and we need your help!
We're seeking a Workforce Manager to direct, manage and supervise all activities related to the Workforce team for a dedicated 24-7 Intouch program. We're looking for a leader who has the vision, experience and passion to contribute to our culture and the success of our programs.
As a Workforce Manager, You Will....
Work closely with Operations to ensure all team members are focused on the delivery of company goals and objectives of our partners
Interact with external partners and develop long term relationships
Assist in analyzing partner metrics and staffing on a consistent basis
Make recommendations for efficiencies on programs
Actively manage, support, motivate and retain members of the Workforce team
Participate in Sales meetings and requests for information
Maintain awareness of emerging industry tools
Requirements
As a Workforce Manager, You Have...
A University or College Degree in a related discipline (Computer Science, Marketing, Communications, Business)
Experience working with Aspect software (considered an asset)
Strong analytical, problem-solving, technical, information-management and decision-making skills
Demonstrated strong interpersonal and communication skills
Superior organizational skills and the ability to follow through
Ability to work in a fast-paced, hectic & changing environment
Ability to effectively interact with employees at all levels and people from diverse backgrounds
Ability to think strategically
Ability to plan and monitor for results
Workable
24-7 Intouch is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world's biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through actionable insights and analytics.
For more on our culture, follow the link to Our Story -
About the Job
We are changing the way people think about customer care, and we need your help!
We're seeking a Workforce Manager to direct, manage and supervise all activities related to the Workforce team for a dedicated 24-7 Intouch program. We're looking for a leader who has the vision, experience and passion to contribute to our culture and the success of our programs.
As a Workforce Manager, You Will....
Work closely with Operations to ensure all team members are focused on the delivery of company goals and objectives of our partners
Interact with external partners and develop long term relationships
Assist in analyzing partner metrics and staffing on a consistent basis
Make recommendations for efficiencies on programs
Actively manage, support, motivate and retain members of the Workforce team
Participate in Sales meetings and requests for information
Maintain awareness of emerging industry tools
Requirements
As a Workforce Manager, You Have...
A University or College Degree in a related discipline (Computer Science, Marketing, Communications, Business)
Experience working with Aspect software (considered an asset)
Strong analytical, problem-solving, technical, information-management and decision-making skills
Demonstrated strong interpersonal and communication skills
Superior organizational skills and the ability to follow through
Ability to work in a fast-paced, hectic & changing environment
Ability to effectively interact with employees at all levels and people from diverse backgrounds
Ability to think strategically
Ability to plan and monitor for results
Workable
Other Info
Metro Manila
Permanent
Full-time
Permanent
Full-time
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24-7 Intouch
About the company
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