workforce ManagerV-call Center Link (vcclink), Inc.
Workplace: MetroManila, Manila
Salary: Apply
Work form: Full time
Posting Date: 08/11/2025
Deadline: 25/12/2020
Description
As a Workforce Manager you will be responsible to head end to end Workforce team who will support North America campaigns. This role requires flexibility, effective leadership and management skills for the following areas.
Job Description:
- Responsible for Workforce Management & Service Delivery to Internal & External Customers.
- Responsible for managing and leading a multi-site WFM team under the centralized structure (Capacity Planning/Scheduling/Real-Time
- Management/Reporting Lead), which supports campaigns spread across different clients. Effectively support and mentor the team to service Operations better.
- Develop process maps, scorecards and performance management plans to drive a structured approach to managing the team.
- Participate in meetings and initiatives that sit at a cross-section of several functions including WFM - provide inputs and play a contributing role.
- Provides input/support to Finance, Recruitment, Sales, HR/Payroll and other functions as necessary.
Qualifications:
- At least 5 years of WFM experience in a multi-site, multi-client, BPO environment
- Minimum 3 years of experience as a WF Manager responsible for multiple clients ranging from small-medium (10-300 FTE) to large (2000+ FTE).
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 7
Availability for travel: Yes
Availability for change of residence: Yes
As a Workforce Manager you will be responsible to head end to end Workforce team who will support North America campaigns. This role requires flexibility, effective leadership and management skills for the following areas.
Job Description:
- Responsible for Workforce Management & Service Delivery to Internal & External Customers.
- Responsible for managing and leading a multi-site WFM team under the centralized structure (Capacity Planning/Scheduling/Real-Time
- Management/Reporting Lead), which supports campaigns spread across different clients. Effectively support and mentor the team to service Operations better.
- Develop process maps, scorecards and performance management plans to drive a structured approach to managing the team.
- Participate in meetings and initiatives that sit at a cross-section of several functions including WFM - provide inputs and play a contributing role.
- Provides input/support to Finance, Recruitment, Sales, HR/Payroll and other functions as necessary.
Qualifications:
- At least 5 years of WFM experience in a multi-site, multi-client, BPO environment
- Minimum 3 years of experience as a WF Manager responsible for multiple clients ranging from small-medium (10-300 FTE) to large (2000+ FTE).
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 7
Availability for travel: Yes
Availability for change of residence: Yes
Other Info
Manila, National Capital Region · Today, 05:37 PM
Work type
Full Time
Work type
Full Time
Submit profile
V-call Center Link (vcclink), Inc.
About the company
V-call Center Link (vcclink), Inc. jobs
Metro Manila
Position workforce Manager recruited by the company V-call Center Link (vcclink), Inc. at MetroManila, Manila, Joboko automatically collects the salary of Apply, finds more jobs on Workforce Manager or V-call Center Link (vcclink), Inc. company in the links above
About the company
V-call Center Link (vcclink), Inc. jobs
Metro Manila