workforce Management - team leadV-call Center Link (vcclink), Inc.
Workplace: Pasig
Salary: ₱ 45,000.00 monthly
Work form: Full time
Posting Date: 08/11/2025
Deadline: 14/11/2020
Description
Account: Technical Support and Retail
Work Setup: Onsite (service shuttle provided)/Work from home (until further notice)
Salary Range: 30,000 - 45,000
Job Overview:
• Manages team members in their day-to-day work performance (distribute task, monitors workloads and backlogs), ensures compliance and coaching
• To improve workflow while decreasing the causes of client and customer dissatisfaction.
• To monitor and handle site activities to support service level agreements. Performs root cause analysis of SLA deviations, creation of action plan and resolution
• Responsible for all scheduling, call volume monitoring and adjusting.
Qualifications
• Bachelor's Degree holder of any course
• Minimum of 2-3 years of work experience in Workforce management (Scheduling/Forecasting/RTA) as Team Lead
• Must have experience of at least 1 year using TCS, IEX, or Blue Pumpkin, Avaya or other ACD phone system
• Strong skills in using Excel to create and maintain historical data and forecasting models.
• Supported different accounts and LOBs
• Can Work from home and onsite
• Amenable to work in different schedules
Note
To ensure safety, all interview process will be done remotely.
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 2
Availability for travel: Yes
Availability for change of residence: Yes
Account: Technical Support and Retail
Work Setup: Onsite (service shuttle provided)/Work from home (until further notice)
Salary Range: 30,000 - 45,000
Job Overview:
• Manages team members in their day-to-day work performance (distribute task, monitors workloads and backlogs), ensures compliance and coaching
• To improve workflow while decreasing the causes of client and customer dissatisfaction.
• To monitor and handle site activities to support service level agreements. Performs root cause analysis of SLA deviations, creation of action plan and resolution
• Responsible for all scheduling, call volume monitoring and adjusting.
Qualifications
• Bachelor's Degree holder of any course
• Minimum of 2-3 years of work experience in Workforce management (Scheduling/Forecasting/RTA) as Team Lead
• Must have experience of at least 1 year using TCS, IEX, or Blue Pumpkin, Avaya or other ACD phone system
• Strong skills in using Excel to create and maintain historical data and forecasting models.
• Supported different accounts and LOBs
• Can Work from home and onsite
• Amenable to work in different schedules
Note
To ensure safety, all interview process will be done remotely.
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 2
Availability for travel: Yes
Availability for change of residence: Yes
Other Info
₱ 45,000.00 monthly · Pasig, National Capital Region · Today, 12:51 PM
Work type
Full Time
Work type
Full Time
Submit profile
V-call Center Link (vcclink), Inc.
About the company
V-call Center Link (vcclink), Inc. jobs
Metro Manila
Position workforce Management - team lead recruited by the company V-call Center Link (vcclink), Inc. at Pasig, Joboko automatically collects the salary of ₱ 45,000.00 monthly, finds more jobs on Workforce Management - Team Lead or V-call Center Link (vcclink), Inc. company in the links above
About the company
V-call Center Link (vcclink), Inc. jobs
Metro Manila