workforce Management analyst iiiRELX
Workplace: MetroManila, Manila
Salary: Agreement
Work form: Full time
Posting Date: 10/01/2026
Deadline: 31/08/2022
Forecast demand, allocations and requirements up to 3 years in advance.
Facilitate monthly meetings to discuss trends, projections, and to create a plan of action to meet contact center metrics.
Develop and customize manual forecasting spreadsheets to be used with the WFM software in producing long-term forecasts.
Capture, store, and report statistics and offer solutions to stakeholders.
Complete root cause analysis to determine and quantify reasons for short- and long-term forecast variance and recommends changes to enhance forecast accuracy and effectiveness.
Partner with other teams to understand the key drivers for volume and AHT and incorporate into forecasting and planning.
Identify and research service level risks for problem resolution and management notification.
Communicate necessary adjustments of workforce requirements based on changing the forecast and re-forecasting when necessary.
Maximize efficiency of resources for all impacted departments and by offering staffing solutions to provide adequate coverage.
Build relationships with internal customer groups, various levels of management, and multiple functions and groups to understand the key drivers and incorporate into forecasting and planning.
Assist with New Hire Training, and complete adhoc reporting requests.
Identify and recommend process improvement opportunities to improve productivity, performance and customer satisfaction.
Serve as back-up for real-time management, scheduling, and short-term forecasting responsibilities.
Coach, mentor and facilitate sharing of best practices with peers and WFM SME resources as necessary.
Demonstrate professional behavior, teamwork, punctuality, dependability, and adherence to company policies & procedures.
Perform other tasks/projects assigned by the immediate superior
LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact [Protected Info] or if you are based in the US you may also contact us on 1.855.833.5120.
Please read our
RELX
Facilitate monthly meetings to discuss trends, projections, and to create a plan of action to meet contact center metrics.
Develop and customize manual forecasting spreadsheets to be used with the WFM software in producing long-term forecasts.
Capture, store, and report statistics and offer solutions to stakeholders.
Complete root cause analysis to determine and quantify reasons for short- and long-term forecast variance and recommends changes to enhance forecast accuracy and effectiveness.
Partner with other teams to understand the key drivers for volume and AHT and incorporate into forecasting and planning.
Identify and research service level risks for problem resolution and management notification.
Communicate necessary adjustments of workforce requirements based on changing the forecast and re-forecasting when necessary.
Maximize efficiency of resources for all impacted departments and by offering staffing solutions to provide adequate coverage.
Build relationships with internal customer groups, various levels of management, and multiple functions and groups to understand the key drivers and incorporate into forecasting and planning.
Assist with New Hire Training, and complete adhoc reporting requests.
Identify and recommend process improvement opportunities to improve productivity, performance and customer satisfaction.
Serve as back-up for real-time management, scheduling, and short-term forecasting responsibilities.
Coach, mentor and facilitate sharing of best practices with peers and WFM SME resources as necessary.
Demonstrate professional behavior, teamwork, punctuality, dependability, and adherence to company policies & procedures.
Perform other tasks/projects assigned by the immediate superior
LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact [Protected Info] or if you are based in the US you may also contact us on 1.855.833.5120.
Please read our
RELX
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Manila City, Metro Manila
Permanent
Full-time
Permanent
Full-time
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RELX jobs
Manila, Metro Manila
Position workforce Management analyst iii recruited by the company RELX at MetroManila, Manila, Joboko automatically collects the salary of , finds more jobs on Workforce Management Analyst III or RELX company in the links above