workforce AnalystTelco Services International Pty Ltd

The WFA is responsible for actioning changes in our workforce management systems, including staff changes, roster changes, and maintenance of agent leave and activity records. Reporting and Analysis also form part of the Workforce Analyst role. What should you expect from us Competitive salary package TEMPORARY Work from home assignment but must be flexible to both on-site and work from home depending on business needs Day & Night shift roster, as required HMO coverage with free dependent Life Insurance Coverage Australian Telco Account with the chance to grow with major partnerships in Australia and in the Philippines We promote within the company! Look no further to take the next step in your career Awesome R&R daily floor prizes, major cash giveaways, social events like end of year parties; there's always something fun to get excited about! Full time roles available What will a normal day look like Action new staff requests and induction groups Action staff changes, including team and employment status changes Action staff termination requests Work with the Workforce Planner to create accurate rosters that meet the business needs Maintain rosters in line with business and staff requests Produce highly accurate reports highlighting results across key business drivers, including trends. Analysis of data and reporting to identify emerging trends and anomalies, in order to communicate to workforce planner Analysis of data and reporting to identify business opportunities and continuous improvement Work with the business to ensure that key tasks performed drive Business Success Maintain a high level of professional communications with internal and external stakeholders Accuracy in all work completed Schedule Adherence Maintaining a high standard of output while completing tasks within reasonable timeframes To perform other related tasks as necessary from time to time Qualifications NICE & Shift Track experience, preferred Well versed in workforce planning methodology. Highly skilled with WFP scheduling software. Demonstrable experience of effectively engaging with the business. Build relationships quickly with key internal and external business partners. Be Proactive versus reactive in anticipating workforce needs. A minimum of 1-2 years' experience in workforce planning related roles with previous experience producing reports and analysing data. Advanced Microsoft Excel skills. Mid level to advanced experience using Microsoft Office software. Must have strong internet connection at home (minimum of at least 15MBPS). A live screenshot of your speed test is required Must be willing to work on a day shift (6am to 3pm) roster. However must be amenable to adapt to a rotating roster, including GY Must be willing to work on temporary work from home with potential to be on on-site set up at any time, depending on business needs
Monster

Metro Manila
Temporary
Full-time