workforce Analyst (l4)QBE Insurance

Primary Details Time Type: Full time
Worker Type: Employee
The role will lead improvements to workforce planning, structural management and management information use.
Primary Responsibilities
Provision of strategic analysis that results in value-add recommendations to support CSM's in budgetary decisions
Ensure company processes and procedures are followed in leave allocation
Ensure company privacy code is maintained at all times in dealing with staff information
Provide regular value-add recommendations to the leadership team that result in increased cost efficiencies
Meet with and obtain requirements from operations to understand operational requirements
Follow business protocol in relation to communication and escalation procedures
Assist in cultivating a cooperative atmosphere
As required prepare and / or deliver presentations on workforce management processes to stakeholders
Management of the timely provisioning of schedules
Pro-Active management of shrinkage factors in an effective and balanced manner ensuring that business objectives are meet and service levels achieved.
Actively track and report upon staff attendance in accordance with agreed targets. Track attrition, investigate, pre-empt and action underlying causes
Monitor department performance real-time.
Monitor adherence at a departmental level to ensure adequate coverage
Report and follow up schedule and performance anomalies
Maintenance and management of all Core Data systems, ensuring that all databases and listings assigned to the team are maintained and up to date.
Management of ACD and WFM systems, ensuring that all documentation is accurate and that knowledge has been shared throughout the team
Generation of intra-day performance reports for all key stakeholders
Manage the prioritization of individual and team workloads
Identify and provide appropriate training requirements within the team to maintain an equitable level of skill
Directs the group in setting objectives, which manage resources effectively,
Respond to issues referred from team members and assist with their resolution where appropriate
Assess individual performance and identify developmental needs through coaching & development
Annual performance appraisal, including the provision of timely and accurate feedback for staff.
Required Education
Bachelor's Degree or equivalent combination of education and work experience
Required Experience
4 years relevant experience
Preferred Competencies/Skills
Sound technical knowledge of MS Office products
Planning and organization skills
Ability to work under pressure
Attention to detail
Demonstrated ability to analyze and interpret data
Commitment to ownership and accountability
Demonstrated ability to draw on a diverse range of information and to be able to formulate a proper conclusion for the management of operational risks and business objectives.
Strong negotiation, analytical, commercial awareness and problem solving skills
Well developed technical skills, MS Office products and Call Centre technologies
Excellent verbal & written communication skills
Preferred Experience
Preferred experience in managing small teams of specialist personnel
Preferred Knowledge
Excellent knowledge of Workforce Management principles and processes
Advanced knowledge of Workforce Planning Software, ACD Software and hardware, CRM systems.
QBE Cultural DNA
Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) - because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:-We are customer-centred-We are technical experts-We are diverse-We are fast-paced-We are courageous-We are accountable-We are a teamAll employees are expected to adhere to QBE's Code of Ethics and Conduct and apply sound risk management practices
US Only - Disclaimer
To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.
Global Disclaimer
The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee's normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.
Application Close Date: 27/02/2022 11:59 PM
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
QBE Insurance

Manila City, Metro Manila
Permanent
Full-time