workforce AdministratorTranscosmos

This position will be responsible for assisting the Workforce Management team in supporting a call center operation. The objective of this position is to ensure all Workforce Management administrative tasks are fulfilled which would include but is not limited to exception tagging, reports generation etc. in the most timely and accurate way possible.
Key Tasks and Responsibilities:
Generate database records from WFM tool
Record attendance tags in WFM tool if absent, late or undertime
Plot coaching, training, and meeting activities in WFM tool
Record other off the phone activities (offline, personal, records merge, system issues etc.) in WFM tool
Creation of ad hoc reports (if necessary)
Requirements
Technical:
Computer literate and proficient
Good communication skills (both written and oral), with the ability to communicate professionally and confidently in English at all levels
Behavioral:
Task-driven
Detail oriented
Pleasant demeanor
Team Player
Education and Experience:
At least 2nd-year college degree and/or equivalent Workforce Management experience
Languages:
Good communication skills (both written and oral), with the ability to communicate professionally and confidently in English at all levels
Benefits
As well as the fantastic opportunity to partner with huge global brands and pursue an exciting career with a rapidly growing BPO leader, transcosmos prides itself on a fun, healthy and encouraging work environment in the premium district of McKinley Hill, Taguig.
We also reward of our staff with great benefits including:
· Competitive compensation packages
· HMO/Medical and dental coverage
· Life insurance
· Non-taxable allowances
· Night differential
· And much much more!
Transcosmos

Manila City, Metro Manila
₱18,000 per month
Permanent
Full-time